Freddie's Flowers
Sales Executive (Part-time)
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Title: Sales Executive (Part-time)
Function: Restarts
Company: Freddie's Flowers
Reports to: Restarts Team Lead & Sales administrator
Location: Hybrid (Office in Battersea & From home)
About Freddie's Flowers
Freddie's Flowers was founded by Freddie Garland in October 2014 with one ambition: to change people's relationship with flowers. We believe flowers aren't only for grand occasions, but they make every day special, inspiring creativity and sparking joy.
Our starting point was our direct-to-consumer subscription model, helping us grow a loyal UK following. We launched in Germany in 2020, and then in 2021 we secured significant backing from The Craftory, a like-minded purpose-led global investment house, helping us expand, develop and grow. 2023 saw us start our gifting service - bringing the best of Freddie's Flowers to everyone who needs it (even last minute!).
From the seed of an idea we continue to flourish; we're now a B Corp organisation. And our founding mission remains unchanged - to change the world of flowers, and to change the world with flowers.
Role Purpose
As a Sales Executive operating in the Restarts function, you'll play a key role in reconnecting with our past customers, and inspiring them to rediscover the delight of Freddie's Flowers. This is a customer-facing, relationship-driven role where your goal is to understand each customer's experience and persuade them to give us another try.
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We're looking for someone confident, empathetic, and persuasive with strong sales skills. This role is ideal for someone who loves a good conversation and thrives on building rapport.
Skills & Experience
- Strong communication skills: Clear, engaging and empathetic communicator
- Sales confidence: Ability to overcome objections and close deals with authenticity
- Organisation: Effective time management and attention to detail in tracking conversations
- Creativity: Willingness to test new approaches and share ideas
- Tech comfort: Experience using CRM tools (training provided on Zendesk and Dixa)
Requirements
Key Responsibilities:
- Reconnect with lapsed customers via phone and email
- Build genuine rapport and actively listen to customers' experiences
- Handle objections positively and persuasively encourage reactivation
- Record sales and customer information accurately in our CRM system
- Resolve past issues and find creative solutions that restore customer confidence
- Follow up with customers post-sale to confirm details and ensure satisfaction
- Work towards and exceed individual and team KPIs, contributing to overall sales performance and business growth
Benefits
Why Join Freddie's Flowers?
We understand that flexibility is key. Whether you're returning to work, balancing family life, or looking for a part-time role that fits your schedule, this is a chance to do rewarding work in a fun, friendly environment.
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Our benefits include:
- 🌸 Flexible part-time hours - work around your life, not the other way around.
- 💰 Weekly cash incentives - added directly to your pay.
- 💐 Free flowers - brighten your home with our latest bouquets.
- 🍴 Lunch with our private chef every two weeks.
- 🎉 Regular social events - from pub trips to creative workshops.
- 🧘 Wellbeing support - sessions with The Mind Clinic.
- 💊 Health cash plan - via Medicash.
- 💐 50% off your own flower subscription.
- 🌿 Friends & Family discounts - share the floral love.
Our Culture
At Freddie's Flowers, we're proud of the warm, supportive culture we've built. We value balance, positivity, and genuine human connection - in both the way we work with our customers and with each other.
We believe that happy people do their best work, which is why we prioritise flexibility, respect for personal time, and a healthy work-life balance. Whether you're working part-time or full-time, you'll be part of a caring, inclusive team that celebrates individuality and encourages everyone to flourish.
Inclusion
Freddie's Flowers recognises our success is dependent on the success of our people. Freddie's Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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