Icebox - Ice Specialist
Sales Executive
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Join One of the UK's Leading Ice Production & Event Specialists
Founded in 1993, Icebox is one of London's leading ice suppliers and bespoke ice sculpture specialists. We supply premium ice products to bars, restaurants, hotels, venues, and major events across the UK, completing more than 10,000 deliveries and creating over 5,000 bespoke ice sculptures every year.
We're now looking for an ambitious, experienced, and enthusiastic Sales Executive to join our team, help grow our business, and build strong relationships across London's hospitality and events industry.
The Role
Reporting to the Sales & Marketing Manager, you'll play an important role in managing customer enquiries, preparing quotes, building client relationships, and helping to deliver an exceptional sales experience.
This is a varied, hands-on role. One day you could be quoting for a bespoke ice sculpture for a major event; the next, preparing a client proposal, following up sales enquiries, or working with our production and operations teams to ensure an order is delivered exactly as promised.
You'll become an expert in our unique products and guide customers through the sales process from their initial enquiry through to confirmation of their order.
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A key part of the role will be upselling and cross-selling. You'll be expected to understand the customer's requirements and identify opportunities to add value, for example, offering luges or dry ice alongside an ice sculpture, or recommending cube ice alongside an event booking.
What You'll Be Doing
- Managing incoming sales enquiries and providing excellent customer service
- Preparing accurate quotes and pricing for ice products and bespoke sculptures
- Following up enquiries and quotes to maximise sales opportunities
- Creating proposals and presentations for clients and event pitches
- Building strong relationships with new and existing customers
- Managing client accounts and acting as a key point of contact
- Keeping accurate sales and customer records
- Liaising with production, warehouse, and operations teams to ensure customer requirements are met
- Attending client meetings, networking, and industry events when required
- Working closely with the Sales & Marketing, and Business Development team to achieve sales targets
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What We're Looking For
We're looking for someone with strong sales and relationship-building skills who is organised, proactive, and enjoys working with people.
Ideally, you'll have:
- Proven successful experience in a sales role
- Experience managing client relationships or accounts
- A track record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills
- Strong organisation and attention to detail
- The ability to manage multiple enquiries and priorities
- A proactive, positive, and "can-do" attitude
- Good Microsoft Office skills, including Excel and PowerPoint
Experience in the events or hospitality industry would be an advantage, as would knowledge of London's events and hospitality market.
Salary & Hours
- £30,000–£33,000 per annum, depending on experience and ability
- £500 quarterly performance bonus for achieving agreed sales targets and KPIs, following successful completion of probation
- Monday to Friday, 9:00am–6:00pm
- Office-based role
- Some additional hours may occasionally be required for client or industry events
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