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Company Description
Lithia UK is an industry-leading automotive retail group representing around 30 brands across a nationwide network of over 170 stores. Team members work within inspirational, growth-focused environments aligned to the mission of “Growth Powered by People.” Colleagues have opportunities to collaborate with pioneering vehicle manufacturers, supported by tailored learning and development programs that build skills for exceptional customer service. The organization is committed to innovation, excellence, and an inclusive culture where people can bring their authentic selves to work. Lithia UK offers a dynamic setting for driven, passionate individuals who want to make a lasting impact in the automotive sector.
Role Description
This is a full-time, on-site Sales Executive role based in Stourbridge. The Sales Executive will proactively engage with customers in the showroom and by phone or digital channels, identifying needs and matching them with suitable vehicles and services. Daily responsibilities include managing the sales process from initial enquiry through test drive, finance and insurance discussions, and successful handover, while ensuring accurate documentation and compliance with company policies. The role involves maintaining up-to-date product knowledge across multiple brands, following up leads, nurturing long-term customer relationships, and meeting or exceeding sales and customer satisfaction targets. The Sales Executive will collaborate closely with colleagues across sales, finance, and aftersales to deliver a seamless, high-quality experience.
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Qualifications
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- Strong customer service and relationship-building skills, with the ability to understand customer needs and provide tailored solutions.
- Proven sales skills, including prospecting, negotiating, closing deals, and working to individual and team targets.
- Effective communication skills, both verbal and written, with confident presentation and active listening abilities.
- Basic financial and commercial awareness, including understanding of pricing, margins, and vehicle finance products.
- Comfort with digital tools and systems, such as CRM platforms, email, and manufacturer or dealership software.
- Ability to work in a fast-paced retail environment, organize workload, and manage time and priorities effectively.
- Collaborative mindset, with a positive, professional attitude and commitment to an inclusive, diverse workplace.
- Previous experience in automotive sales or retail sales is beneficial; a full UK driving licence is typically required.
- Willingness to undertake ongoing training and development to stay current on products, industry trends, and best practices.
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