Emerge | Global Logistics Solutions
Sales Freight Account Manager
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About Emerge
Emerge helps businesses move and manage their goods around the world. We cover everything from international freight forwarding and transport through to warehousing, storage and fulfilment. We work closely with our customers to make their supply chains simpler, more efficient and more reliable. By bringing freight, logistics and warehousing together, we help customers reduce costs, solve problems and keep their goods moving.
The Role
We’re looking for a Sales Freight Account Manager to join our team in the Manchester area. This is a hands-on role where you’ll take ownership of a portfolio of customers, build strong relationships and look for ways to grow the business. You’ll be the link between our customers, sales teams and operations teams, making sure we deliver what we’ve promised and are always looking for ways to do things better. You’ll manage the day-to-day relationship with your customers, but you’ll also need to think beyond the next shipment. The role is about understanding how each customer operates, where they’re heading and where we can add more value.
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What you’ll be doing
Sales & business development
- Generate new business through proactive lead generation, prospecting and networking.
- Identify, qualify and develop new opportunities, turning prospects into long-term customers.
- Build and manage a healthy pipeline, from initial contact through to winning new business.
Managing & growing accounts
- Manage a portfolio of freight and logistics customers, building strong, long-term relationships.
- Understand customer needs and identify opportunities to grow accounts.
- Own account activity, forecasts, plans and overall customer satisfaction.
Customer relationships
- Build strong relationships with operational, commercial and senior customer contacts.
- Work closely with sales, operations and branch teams to deliver a great customer experience.
- Lead customer meetings, visits and business reviews.
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Operational excellence
- Work with operations teams to resolve issues and improve your service.
- Identify recurring problems and find practical ways to improve processes and customer experience.
- Help develop and share better ways of working across the team.
What we’re looking for
You don’t need to tick every box, but we’re looking for someone who:
- Has experience in freight, logistics, transport, supply chain or a similar industry.
- Has a strong background in account management and/or sales.
- Enjoys building relationships and is confident working with people at all levels.
- Can spot opportunities, negotiate effectively and turn conversations into business.
- Is proactive, organised and able to work independently.
- Is a strong communicator and problem solver who works well across teams.
- Wants to be part of the soundest freight forwarding team in Manchester :)
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