JLA Group
Sales Lead Coordinator
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Job title
Sales Lead Coordinator
Function
Contact Centre
Location
Ripponden
Reports to
Sales Lead Manager
Responsible for staff
N/A
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
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We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
The role of Sales Lead Coordinator is pivotal to business operations, liaising between engineers, the sales division and the Lead Generation Coach in order to maximise and capitalise on every sales opportunity. Working as part of a fast paced, busy and energetic team, the role contributes directly to the overall sales performance of the business.
Key tasks
- Taking inbound calls from Engineers and allocating these enquiries to the correct Business Development Executive / Department.
- Outbound calls to gain additional information
- Processing engineer leads and allocating to the correct BDE.
- Building rapport with our engineers across all divisions and regions
- Managing multiple email inboxes for lead submission
- Problem solving throughout daily tasks
- Creating new customer records in line with company GDPR and data integrity
- Updating customer details on sales records bringing them in to line with company data integrity
- Providing admin support to the sales team (ad hoc)
- Managing queries between the engineer field and sales teams
- Assist Lead Generation Coach with lead development
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Service Delivery
- Demonstrate an understanding of what service delivery excellence is for your role
- Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
- Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered
Managing Risk
- Awareness of your operational and regulation risks which may impact on your role
- Responsibility for reporting to your line manager any risk which may impact the business
Managing Health & Safety
- Ensuring you deliver your role within the Compliance framework set.
Criteria
Essential (attributes required for candidate to be considered)
- Preferably a good understanding of Pivotal/SMART
- Organised
- Business and product knowledge
Desirable (attributes can be trained or developed)
- Experience (what you have done)
- Experienced in administrative work
- Sales support experience
Personal qualities (the way you think and act)
- Confidence in making decisions and using initiative in daily tasks
- Personable and resilient when dealing with queries from engineers
- Keen to learn more and gain a further understanding of the sales process
Qualifications
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