VIVAIA
Sales Lead
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Company Description
VIVAIA is a global footwear brand founded in 2020, focused on combining comfort, style, and recycled materials to create high-quality shoes for everyday wear. The brand has rapidly expanded to more than 61 countries and regions, partnering with international experts to develop innovative footwear technologies. VIVAIA emphasizes sustainable design, using recycled materials to reduce environmental impact while maintaining modern aesthetics. Team members join a fast-growing, mission-driven company that values creativity, collaboration, and responsible production.
Role Description
This is a full-time, on-site Sales Lead role based in Soho. The Sales Lead is responsible for driving store sales performance, delivering an excellent customer experience, and ensuring the sales team meets and exceeds daily and monthly targets. Day-to-day tasks include coaching and supporting team members on selling techniques, overseeing floor operations and visual merchandising, and monitoring inventory levels to ensure product availability. The Sales Lead also handles customer concerns, aligns the team with brand standards, and collaborates with management on promotions, reporting, and store performance initiatives.
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Qualifications
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- Demonstrated experience in retail sales leadership, including supervising teams, setting sales goals, and monitoring performance.
- Strong customer service and communication skills, with the ability to build relationships, resolve issues, and represent the brand professionally.
- Experience with store operations such as POS systems, cash handling, inventory management, and basic sales reporting.
- Understanding of visual merchandising principles and the ability to maintain brand-aligned product displays.
- Ability to work on-site in Soho with a flexible schedule, including weekends and holidays as needed.
- Proactive problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.
- Interest in sustainable fashion and footwear; prior experience in footwear or fashion retail is a plus.
- High school diploma or equivalent required; additional education in business, retail management, or related fields is an advantage.
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