HC-One
Sales Ledger and Debtors Manager
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About The Role
The Sales Ledger & Debtors Manager is responsible for all income billing, collection, and debt management across Healthcare Ireland Group's 146-care-home estate. Managing a team of seven (Assistant Sales Ledger Manager, four Sales Ledger Clerks, Assistant Debtors Manager, and Debtors Clerk), the post holder owns the entire receivables lifecycle across the full spectrum of HCI's care funding streams, operating within SOX Section 404 controls framework.
Billing & Income Management
- Own billing for all placement types: Local Authority means-tested, Continuing Healthcare (CHC), Funded Nursing Care (FNC), Integrated Care Boards (ICBs), NHS spot/block, Discharge-to-Assess (D2A), DHSC-funded, top-up (resident and family), private-pay, and respite
- Ensure billing is raised accurately, on time, and at the correct contractual rate per placement agreement
- Maintain accurate fee schedules by home, by local authority, and by ICB; ensure LA fee uplifts and CHC/FNC rate changes are implemented promptly
- Manage the sales ledger across all funding streams; ensure all invoices are posted correctly
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Debt Management & Collection
- Own debt collection across all payer types with payer-appropriate strategies: LA/ICB formal billing query and escalation processes; ICB payment run monitoring; private-pay individual debt management including sensitive family and Power of Attorney communication; top-up fee monitoring
- Produce and distribute a weekly aged debtors report by payer type with commentary and action plans
- Monitor Days Sales Outstanding (DSO) by payer type; manage provision for doubtful debts
- Maintain LA and ICB debtor relationships; escalate outstanding invoices within formal commissioner processes
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SOX Controls & Compliance
- Operate and maintain billing and debtor controls within the SOX Section 404 framework: invoice authorisation controls, fee rate verification, and reconciliation of sales ledger to management accounts
- Retain control evidence for all key billing and collection controls
Reporting & Team Leadership
- Produce monthly debtors report to the Financial Controller: DSO by payer type, aged debt analysis, and provision assessment
- Oversee, develop, and manage the ASLM, four Sales Ledger Clerks, Assistant Debtors Manager, and Debtors Clerk
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