EH Smith Builders Merchants
Sales Ledger Controller - Fixed Term
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The Role
Sales Ledger Controller (Maternity Cover) – Shirley, Solihull
Fixed Term
An opportunity for a Sales Ledger Controller has become available in the Credit Control team at Head Office, reporting to the Sales Ledger Team Leader. This is a fixed term position to cover for maternity, initially 6 months with the possibility to extend to 12 months.
The Person
Ideally, the successful candidate will have experience of Credit Control activities, collecting due and overdue monies with a monthly framework, in line with the Credit Policy Statement. Excellent communication skills are fundamental to the role, as is the ability to build strong relationships internally with colleagues and externally with customers. You will also need to have high levels of organisational and administrative skills, being able to work to deadlines and being compliant with Credit Control processes, whilst also having good Microsoft Excel skills.
Key Tasks
- Chase and collect monies owing from customers via email, phone, or other relevant methods
- Update chasing notes on K8, including customer records (address, email, phone numbers)
- Identify, log, and resolve queries by liaising with other departments and raising credit notes where necessary
- Review ledger before letters, mid-month, 7-day, and legal and exclude accounts where appropriate
- Release suspended orders and accounts from restricted trading where appropriate
- Manage POD requests for direct orders
- Manage unallocated cash and assist with cash and banking times with remittances
- Take card payments on e-PDQ
- Escalate 60+ debt and unresolved queries to Default / Credit Manager
- Process credit and cash applications for the business
- Undertake ad-hoc credit control duties as and when required
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The Benefits
- A competitive salary
- Enhanced company pension scheme – Salary sacrifice
- 25 days’ paid holiday + 8 paid Bank Holidays
- Life Assurance Scheme
- Health Cash Plan – Salary Sacrifice
- Company workwear/PPE provided
Location
Shirley, Solihull
Other Support
- Employee Support Line
- Mental Health First Aiders
About Us
With over a century of experience in the construction industry, we’re proud to be one of the UK’s largest independent builders’ merchants. Our network of branches across the Midlands and South-East offer a wide range of building materials and expert advice to everyone from national housebuilders to local tradespeople and DIY enthusiasts. Whether it’s bricks and blocks, timber, landscaping supplies, or specialist products, we deliver with reliability and care. Our knowledgeable staff, responsive service, and strong supply partnerships ensure our customers can depend on us to keep their projects moving forward.
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We have a deep-rooted commitment to our people and communities, and giving back is core to who we are. Each year we donate a portion of our profits to the EH Smith Charitable Trust, supporting local charities and not-for-profit organisations that make a real difference in the communities we serve.
Our People
At the heart of our business are our colleagues, and that’s why we champion a people-first culture that is caring, respectful, and genuinely supportive. We prioritise our colleagues’ well-being and growth, fostering a culture where individuals feel valued, supported, and empowered to reach their full potential.
We believe that learning never stops, and so we actively invest in the development of our colleagues, providing opportunities to grow and thrive in an inclusive, positive environment. Whether someone is just starting their journey with us or looking to take the next step, we provide the tools, encouragement, and opportunities to help them grow and thrive.
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