Villiers Hotel
Sales Manager
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40 hours per week | £32,000 per annum.
Days of Week to be worked to coincide with needs of business and to include occasional evening & weekend work.
To sell and co-ordinate a variety of events including conferences, meetings, weddings, banquets and wakes. This role is ideal for someone with a passion for hospitality, sales and customer service.
Key Responsibilities:
Sales & Business Development
- Proactively generate and convert enquiries for conferences, meetings, weddings, banquets, wakes and social events
- Conduct site inspections and client show rounds, tailoring proposals to individual client needs
- Prepare and present detailed quotations, contracts and function sheets
- Achieve and exceed agreed sales targets and revenue budgets
- Identify new business opportunities through networking, partnerships and local market activity
- Upsell hotel services including accommodation, food & beverage and AV
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Event Planning & Co-ordination
- Act as the main point of contact for clients from initial enquiry to post-event follow-up
- Liaise closely with internal departments including operations, kitchen, front office and housekeeping to ensure seamless delivery
- Coordinate event details such as room layouts, menus, timings, technical requirements and special requests
- Ensure all event documentation is accurate and communicated in a timely manner
- Attend key events where required to oversee smooth execution
Weddings & Special Events
- Manage wedding enquiries and bookings in line with hotel packages and bespoke offerings.
- Build initial strong relationships with couples and families, providing a personalised and sensitive service until 1-3 months before event where handover to On the Day Operational Team is completed with the couples & family, so that they are in no doubt that the Operational Team is in charge of their day.
- Coordinate wedding details in line with legal requirements and hotel standards
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Administration & Systems
- Maintain accurate records on the hotel’s CRM and event management systems
- Produce weekly and monthly sales reports as required
- Ensure all contracts, deposits and payment schedules are managed correctly
- Comply with GDPR, health & safety and licensing requirements
Customer Service & Reputation
- Deliver a high standard of customer care at all times
- Handle client feedback professionally and resolve issues promptly
- Support positive online reviews and repeat business through excellent service
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