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B2B Sales Account Executive (Office Based)
Location: Unit 3 Pennard Close, Northampton, NN4 7BE
Company: ENER-J SMART Ltd / BRITWALL
Hours: 40 Hours per week (Monday to Friday)
About Us
ENER-J SMART Ltd is one of the UK's fastest-growing brands in smart home technology, LED lighting, electrical products, and home improvement solutions. Alongside our sister brand BRITWALL, we supply hundreds of electrical wholesalers, retailers, distributors, and marketplace customers across the UK and Europe.
Due to our continued growth, we are looking for a proactive, customer-focused B2B Sales Account Executive to join our Northampton office.
This is an excellent opportunity for someone who enjoys speaking to customers, building long-term relationships, and using AI technology to improve productivity.
The Role
You'll be responsible for managing and developing a portfolio of B2B customers including electrical wholesalers, distributors, retailers, and trade customers throughout the UK.
This is an office-based role where you'll build relationships over the phone, by email, Microsoft Teams, and face-to-face when customers visit our showroom.
You'll become the customer's main point of contact, ensuring excellent service while identifying opportunities to grow sales.
Key Responsibilities
- Manage and develop existing B2B customer accounts.
- Make 70–100 outbound customer calls per day.
- Follow up quotations and convert enquiries into sales.
- Identify opportunities to introduce new ENER-J and BRITWALL products.
- Build strong relationships with electrical wholesalers and trade customers.
- Resolve customer issues promptly and professionally.
- Liaise closely with purchasing, warehouse, accounts, technical support, and logistics teams.
- Welcome and assist customers visiting our Northampton showroom.
- Prepare quotations and process customer orders.
- Keep CRM/Odoo ERP records updated accurately.
- Conduct regular account reviews with key customers.
- Promote monthly offers, new product launches, and stock profiles.
- Arrange product demonstrations, Microsoft Teams presentations, and virtual workshops where appropriate.
- Ensure customers receive exceptional after-sales support.
- Meet agreed sales, activity, and customer service KPIs.
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AI & Technology
We are building one of the UK's most AI-enabled sales teams.
The successful candidate should be comfortable using AI tools to improve efficiency.
Examples include:
- ChatGPT
- Microsoft Copilot
- Claude AI
- CRM & ERP systems
- AI email drafting
- AI sales preparation
- AI objection handling
- AI meeting summaries
- AI research
No advanced technical knowledge is required, but a willingness to embrace AI technology is essential.
What We're Looking For
Essential
- Previous B2B sales or account management experience.
- Excellent telephone manner.
- Strong communication skills.
- Confident dealing with customers.
- Good organisational skills.
- Computer literate.
- Professional email writing skills.
- Ability to multitask.
- Positive attitude.
- Self-motivated.
- Team player.
- Ability to work under pressure.
- Excellent follow-up skills.
- AI-savvy with an interest in using technology to improve productivity.
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Desirable
- Experience selling to UK electrical wholesalers.
- Knowledge of electrical products or LED lighting.
- Experience using Odoo ERP or similar CRM systems.
- Microsoft Teams experience.
- Experience in trade counter or electrical distribution.
KPIs
- 70–100 outbound calls per day.
- Customer follow-up completed on time.
- Quote conversion.
- Sales growth from existing accounts.
- New product introductions.
- Customer satisfaction.
- CRM accuracy.
- Response times.
- Monthly sales targets.
What We Offer
- Competitive salary.
- Performance-related bonus.
- Career progression opportunities.
- Ongoing AI and sales training.
- Modern Northampton showroom and office.
- Employee product discounts.
- Opportunity to work with innovative UK brands.
- Friendly and supportive working environment.
Why Join ENER-J?
You'll be joining a growing company where no two days are the same. We encourage new ideas, embrace AI and technology, and give our team the opportunity to make a real impact. If you're ambitious, customer-focused, and excited about helping businesses grow, we'd love to hear from you.
Location:
Unit 3 Pennard Close
Northampton
NN4 7BE
Job Type: Full-time (40 hours per week)
Immediate Start Available.
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