C&M Travel Recruitment
Sales Manager
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Sales Manager, Superb Tour Operator, London
Hybrid (3 days per week), £Excellent Salary
Are you an experienced sales leader with a strong contact centre background and a passion for developing high-performing teams?
We’re looking for an experienced Sales Manager to lead and inspire a regional contact centre sales team, driving revenue, conversion, customer service, and ancillary sales.
This is a strategic yet hands-on leadership role, combining people management, commercial performance, workforce planning, and data-driven decision making.
The Role
You’ll be responsible for:
- Leading, coaching, and developing a high-performing regional sales team, including recruitment, performance management, succession planning, and talent development.
- Taking ownership of sales targets, conversion, revenue, upselling, and customer service performance.
- Developing sales strategies, forecasting performance, and providing regular commercial updates to senior leadership.
- Using CRM, contact centre, and analytics tools to monitor pipeline health, conversion rates, and KPIs, turning data into actionable performance improvements.
- Overseeing workforce planning, agent scheduling, and shift optimisation to ensure effective contact centre coverage and productivity.
- Working closely with Marketing, Product, Finance, and Customer Operations to support campaigns, new products, and improvements to booking channels.
- Developing incentive and reward programmes to drive sales of ancillary products such as Air and Travel Insurance.
- Ensuring all sales activity complies with GDPR, customer data protection requirements, and relevant regulatory standards.
- Managing complex customer situations and maintaining a positive, ethical, and values-led sales culture.
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About You
You’ll ideally have:
- 5+ years' experience managing and developing sales teams, particularly within a conversion-focused environment.
- 5+ years' experience in a high-volume contact centre or customer contact environment.
- Strong experience within travel and tour operations.
- A good understanding of travel booking processes and distribution channels.
- Proven experience using CRM, contact centre technology, workforce management, and performance analytics tools.
- Strong commercial and analytical skills, with the ability to turn data into clear actions and results.
- Excellent communication, presentation, and stakeholder management skills.
- The ability to remain calm, organised, and decisive when managing high volumes, competing priorities, and complex customer situations.
- A genuine passion for coaching people, improving performance, and creating a positive sales culture.
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Why This Role?
This is an opportunity to take ownership of a high-profile sales operation within an international travel environment.
You’ll have the opportunity to influence commercial strategy, develop talented sales teams, improve customer journeys, and contribute to the wider global Inside Sales function.
If you're an accomplished contact centre sales leader who combines commercial drive with strong people leadership, we'd love to hear from you.
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