Sales Manager - Corporate

The Sales Manager is an integral role at Montcalm Hotels. The role is to take the responsibility for converting business reactively by personal and consistent sales service, resulting in the achievement of the hotel profit plan that maximizes revenue by driving the sale of conference and events facility spaces and Guest rooms. Coach, mentor, and lead your team with clear direction, sharing your experience and focus on their roles and responsibilities set to achieve the business plan and associated targets and metrics.

Requirements

• To be sales-minded with the desire to achieve excellent results by converting business into definite and repeat bookings.
• To be proactive and able to identify new clients.
• To actively seize sales opportunities and be able to quantify.
• To have a personal impact, taking responsibility and using initiative to resolve situations.
• To approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.
• To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge to improve personal performance.
• To maintain high levels of professionalism in dealings with customers.
• To be flexible, responding quickly and positively to changing requirements from clients or management.
• To be able to work different hours or days depending on groups and events operational requirements.
• To maintain team focus by showing co-operation and support to colleagues to achieve the departmental and hotel goals.
• Proficient with Opera Express, Opera Sales & Catering.
• Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook.
• At least 4 years of experience in hotel-based similar roles such as Sales, Events, Group, and Guest facing Services, is preferred.

Responsibilities

• To aid and assist the Director of Sales West to convert customer enquiries into confirmed sales by completing proposals and following up on enquiries on a timely basis, conducting show rounds when appropriate and to develop future and repeat business, contributing to the profitability of the hotels.
• To ensure that all SOPs are adhered to for the department and to implement new strategies and procedures for the department as appropriate.
• To actively work as a member of the team, contributing to maximising revenue and generating business.
• To handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service, and to respond to enquiries within 24 hours.
• To handle all administrative tasks in an efficient and timely manner.
• To pro-actively identify customer needs and provide solutions to match and exceed them.
• To build strong working relationships with clients and develop an understanding of their specific needs and requirements.
• To actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.
• Effective diary management maximising yield and revenue per available meeting room and bedroom whilst closely evaluating conversion statistics and lead in times.
• To respond positively to Sales opportunities and identify new accounts and contacts to develop sales leads within the hotels.
• To develop productive working relationships and on-going communication with all departments increasing the development of business and the maximisation of yield and space within the Hotel.
• To create accurate written quotations and contracts for clients in line with departmental standards.
• To ensure accurate and up to date customer records in Opera S&C and sales databases and that all best practices are followed and maintained. To contribute to the development and fine-tuning of the systems in place within the office and department.
• To develop and maintain excellent product knowledge and use in delivering the benefits of the product to the client.
• To keep up to date with competitor services, installations, and any renovations, as well as on-going promotions for sales, using own initiative to find out more information and communicate them to the rest of the team.
• To review the payments pre, during and post event with the client, ensuring back up is accurate daily and standards are being followed.
• To be available to carry out a meet and greet with clients and carry out constructive handovers between the client and the Operations Team both inside and outside office hours.
• To overview and work on the production of the bookings Function Sheets on a weekly basis in conjunction with the Director of Sales West and send to all relevant staff members.
• To attend the BEO meeting, forecast meeting and pipeline meetings on weekly basis.
• To work and co-operate with others, taking part in departmental meetings, team briefings and project work and support other team members and provide assistance when necessary to ensure the hotel team collectively achieves its goals.
• To assist in additional projects and departmental tasks as and when required.