Ignite Talent Group
Sales Manager
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Sales Manager
Manchester Office
(Mon-Friday, 1 half day Sat per month 10am-2pm)
Up to £40,000 basic plus uncapped commission.
Purpose
As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success!
Day-to-day Responsibilities
- Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
- Ongoing development planning to drive performance through effective communication and documentation, coaching and mentoring
- Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
- Deliver weekly plans through daily performance & stat reviews
- Performing coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies
- Deliver documentation based on the constant coaching and improvement of their team
- All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
- Keep up to date with any campaign/company updates and changes
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Key Requirements
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Your very own career expert that helps elevate your application to the next level.
- Must have at least 3 years experience in a management position leading a sales team to targets
- Competent user of salesforce
- Uses statistical analysis to implement long-term and short-term fixes
- Set a constant example in terms of behaviour and setting standards
- Always consistent and professional
- Manages and assists in performance improvements
- Analytical and problem-solving skills – have the ability to interpret MI and deliver Action Plans
- Good understanding of Inbound and Outbound telephony/dialler systems
- Excellent communication skills – effective coaching skills; the ability to build relationships & can motivate staff
- Excellent people management skills
- The proactive and decisive approach to problem-solving
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