Sales & Marketing Apprentice

About the Role

We're looking for an enthusiastic apprentice to join our team, working across both sales and marketing. This is a fantastic opportunity for someone early in their career who wants to build a broad commercial skill set combining sales administration, client-facing communication, and marketing activity while gaining a recognised qualification.

To give you the best possible foundation, we'll start you on the Business Administration Level 3 apprenticeship (or the Customer Service apprenticeship, depending on fit) for the first 12–15 months. This builds the core administrative, communication and organisational skills the role needs, while giving you exposure to marketing-focused tasks alongside your day-to-day work. Once you've built that foundation, there's a clear route to progress onto the Marketing Executive Level 4 apprenticeship meaning you could achieve two qualifications while growing your experience and responsibility within the business.

Key Responsibilities

Sales support

• Assisting the sales team with administration, from initial enquiry through to case completion
• Maintaining accurate records on our CRM system
• Liaising with clients and lenders by phone and email
• Supporting the preparation of finance applications and paperwork
• Helping to identify and follow up on new business opportunities

Marketing support

• Assisting with social media content and scheduling
• Supporting email marketing campaigns and newsletters
• Helping to maintain and update the company website
• Assisting with the creation of marketing materials and case studies
• Supporting event and networking activity

What We're Looking For

• A genuine interest in sales, with confidence to speak with clients and colleagues
• An interest in developing marketing skills alongside sales administration
• Strong communication skills, both written and verbal
• Well organised, with good attention to detail
• A proactive, can-do attitude and willingness to learn
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• GCSEs (or equivalent) in English and Maths, grade 4/C or above

Where you'll work

Parkway House
Hambrook Lane
Stoke Gifford
Bristol
BS34 8QB

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Training course

Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.