Vendor Management

• Maintain regular communication with vendors throughout the marketing process.
• Provide feedback on viewings, applicant activity and market response.
• Discuss marketing strategy and recommend appropriate actions where necessary.
• Identify opportunities for price adjustments, refreshed marketing or other measures to generate additional interest.
• Ensure vendors understand the progress of their property and receive a consistently professional service.

New Business Generation

• Identify potential valuation and instruction opportunities from buyers, vendors and the agency database.
• Generate market appraisal appointments for the Branch Manager, Valuer or Listing Manager.
• Prospect previous valuations, withdrawn properties, historic clients and other appropriate leads.
• Develop relationships with homeowners and prospective sellers within the branch’s target area.
• Identify opportunities arising from property chains and buyer conversations.
• Support canvassing, prospecting and local marketing initiatives.
• Build a personal pipeline of future vendors and instructions.

Sales Progression

• Maintain regular contact with buyers, vendors, solicitors/conveyancers, mortgage brokers and other relevant parties after a sale has been agreed.
• Monitor key milestones including memorandum of sale, mortgage applications, surveys, searches, enquiries, exchange and completion.
• Identify potential delays or problems at an early stage and escalate where appropriate.
• Maintain communication throughout the property chain.
• Help keep transactions progressing towards exchange and completion.
• Keep CRM records and sales progression notes accurate and up to date.

CRM & Database Management

• Record calls, viewings, offers, feedback and client communications accurately.
• Maintain complete and current applicant and vendor records.
• Complete scheduled follow-up activities and tasks.
• Use the CRM proactively as a sales and prospecting tool rather than solely as a record-keeping system.
• Maintain an organised pipeline of applicants, valuations, instructions, offers and agreed sales.

Customer Service

• Provide a professional, responsive and knowledgeable service to buyers and vendors.
• Respond promptly to telephone, email, online and walk-in enquiries.
• Manage client expectations throughout the sales process.
• Handle complaints or concerns professionally and escalate them where required.
• Represent the agency positively within the local community.
• Build relationships that encourage repeat business, referrals and positive reviews.

The successful candidate should demonstrate:

• Strong communication and interpersonal skills
• Confident negotiation and closing ability
• Commercial awareness
• Excellent telephone manner
• Ability to build rapport quickly
• Resilience and confidence when handling objections
• Strong organisational and time-management skills
• Ability to manage multiple buyers, vendors and transactions simultaneously
• Proactive approach to prospecting and business generation
• Ability to work independently and as part of a branch team
• High attention to detail
• Professional appearance and conduct
• Good local market knowledge or the ability to develop it quickly
• Confidence using estate agency CRM systems and standard office technology

Experience & Qualifications (Preferred)

• Previous estate agency, property or residential sales experience.
• Previous sales, negotiation or customer-facing experience.
• Knowledge of the UK residential property sales process.
• Experience working towards sales targets and KPIs.
• Candidates with strong sales ability and customer service experience from other industries may also be considered.
• A full UK driving licence and access to a suitable vehicle may be required depending on the branch and viewing arrangements.

Working Expectations

The Sales Negotiator will be expected to:

• Work towards individual and branch sales targets.
• Participate in morning meetings and pipeline reviews.
• Maintain consistent prospecting and follow-up activity.
• Work Saturdays according to the branch rota.
• Maintain professional standards when representing the agency inside and outside the office.
• Contribute positively to the performance and culture of the branch.

Benefits

• Company pension

Education

• GCSE or equivalent (preferred)

Experience

• estate agency: 1 year (required)

Licence/Certification

• Driving Licence (required)

Work Location

• In person.