Customs & Trade Compliance

• Ensure full compliance with UK import and export customs regulations.
• Manage customs documentation requirements for shipments to Ireland and imports into the UK.
• Liaise with customs clearance providers, freight forwarders, customers, and internal stakeholders to resolve customs, VAT, and duty-related issues.
• Maintain robust processes to support compliance with evolving customs and trade regulations.

SAP & Operational Control

• Ensure the integrity and effectiveness of SAP processes within the Customer Logistics function.
• Monitor sales order processing and ensure timely release of customer orders.
• Oversee supplier purchase orders and ensure open orders are actively managed and closed where appropriate.
• Produce and distribute backorder analysis reports, identifying risks and implementing corrective actions.
• Drive continuous improvement in SAP master data accuracy and operational processes.

Customer Logistics Operations

• Lead and manage the day-to-day activities of the Customer Logistics department.
• Ensure efficient processing of customer orders, quotations, invoicing, and customer enquiries.
• Oversee order fulfilment activities for both Sales and Service departments.
• Manage consignment stock processes and controls.
• Oversee System 3R order processing activities.
• Ensure customs clearance processes are completed accurately and efficiently.
• Monitor departmental performance against service level agreements and customer expectations.

Leadership & Team Development

• Lead, coach, and develop the Customer Logistics team to deliver high levels of performance and customer service.
• Ensure team members are fully trained and capable of supporting all core departmental activities.
• Develop succession plans and cross-functional skills to improve team resilience.
• Provide leadership and support during periods of high workload, organisational change, and staff absence.
• Foster a culture of accountability, continuous improvement, collaboration, and customer focus.

Supervisory Responsibilities

• Direct management responsibility for the Customer Logistics team
• Set objectives, conduct performance reviews, and identify development opportunities.
• Ensure appropriate resource planning and workload management across the department.

Qualifications & Experience

Essential

• Proven experience in customer logistics, supply chain, customer service, inventory management, or logistics leadership roles.
• Strong SAP experience, including pricing, material master data, inventory management, purchasing, and order processing.
• Experience of MRP and inventory planning processes.
• Working knowledge of UK customs, import/export procedures, and trade compliance requirements.
• Strong commercial awareness and analytical skills.
• Experience leading and developing teams within a customer-focused environment.
• Excellent communication and stakeholder management skills.

Desirable

• Experience within a manufacturing, engineering, or industrial business.
• Knowledge of Irish customs and VAT requirements.
• Experience of process improvement and operational excellence initiatives.
• Advanced Excel and reporting capabilities.