Citymize
Sales Office Administrator
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Company Description
Citymize Estates is a London-based property agency focused on residential sales, lettings, and buy-to-let investments, including HMOs and serviced accommodation. The team provides tailored advice and support to help clients make confident decisions in a dynamic property market. Citymize Estates emphasizes a personalized, expert-led approach that aligns with clients’ long-term goals. As a proud member of The Property Ombudsman and Propertymark, the company operates under recognized industry standards and regulatory frameworks, offering a professional and compliant service environment.
Role Description
The Sales Office Administrator is a full-time, on-site role based in Romford, supporting the smooth operation of the sales and lettings office. This role includes:
- Handling incoming calls and inquiries
- Managing emails
- Booking appointments
- Maintaining accurate records and databases for properties and clients
- Preparing documents and marketing materials
- Updating listings and CRM systems
- Coordinating with sales negotiators to ensure timely follow-up and excellent client service
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- Greeting visitors
- Organizing files
- Processing paperwork
- Assisting with basic sales administration such as preparing contracts, invoices, and compliance-related documentation
Qualifications
- Strong Communication skills, including clear written and verbal interaction with clients, vendors, and colleagues.
- Proven Customer Service experience, demonstrating a client-focused approach and ability to manage inquiries professionally.
- Administrative Assistance and Office Administration skills, including scheduling, record-keeping, document preparation, and data entry.
- Basic Sales support skills, such as managing leads, updating property details, and assisting the sales team with follow-up activities.
- Proficiency in standard office software (e.g., Microsoft Office or Google Workspace) and familiarity with CRM or property management systems.
- Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
- Ability to work collaboratively in an office setting and maintain a professional, inclusive, and respectful manner with all stakeholders.
- Previous experience in property, estate agency, or a related office environment is beneficial but not mandatory.
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