Rapport Guest Services
Sales Office Coordinator
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Sales Office Coordinator – Residential Marketing Suite
Location: Canada Water
Hours: 40 hours per week, between 7:00am–7:00pm, Tuesday to Saturday
We are currently recruiting for a confident and proactive Sales Office Coordinator to join a prestigious Residential Marketing Suite. This is a highly visible, front-of-house role suited to someone who takes pride in delivering exceptional customer service while supporting a busy sales environment.
Our client is a leading UK property company, renowned for creating and managing high-quality places that reflect the evolving needs of the people who live, work and visit them. Their developments are people-focused, design-led and service-driven.
As the first point of contact, you will create a warm, professional and memorable welcome for all guests, residents and colleagues, ensuring the marketing suite and show apartments are presented to the highest standard at all times.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
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The Role
- Provide a warm, friendly and professional welcome and farewell to all guests.
- Deliver a consistently excellent customer service experience, acknowledging every guest with eye contact and a genuine smile in line with service standards.
- Maintain a tidy, well-presented reception area, marketing suite and show apartments.
- Manage enquiries and requests in person, by telephone and email, responding in a timely and professional manner.
- Provide administrative support to the Sales team.
- Support ad-hoc requests from sales service providers, including assisting with sales activity when required by business demands.
The Ideal Candidate
The Successful Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be able to work independently, organising and prioritising tasks effectively in a busy environment.
- Be passionate about delivering high-quality service and consistently going the extra mile.
- Possess excellent communication skills with a good working knowledge of the Microsoft Office package.
- Be proactive, flexible and adaptable, with strong attention to detail and a desire to learn and grow.
- Demonstrate excellent personal presentation and strong interpersonal skills.
- Have an outgoing personality with the ability to build rapport easily with key stakeholders.
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About Us
Rapport Guest Services is a multi-award-winning provider of front- and back-of-house guest services, partnering with leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing and equal opportunity, creating environments where everyone can thrive. We are also a Disability Confident Employer, offering meaningful roles and support for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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