The Role

The role of Sales Office Manager is to be responsible for the sales administration process and to support the Head of Sales with all operational/administrative aspects of the sales office, whilst ensuring the highest level of service is provided to all customers.

Principal Accountabilities Of The Sales Office Manager Role Include

• Coordinate the progression of sales from reservation from legal completion, including liaising with solicitors and collating legal documents as requested, ensuring all targets are achieved.
• Train and coach sales administration staff and ensure they are aware of sales department responsibilities/duties, their work is to a high standard and delivered by the required timeframes
• Ensure adequate cover is provided in the sales office, to manage sales office holidays and ensure staff have knowledge of each other's roles to cover for absences
• Ensure all sales systems are kept up to date and all sales reports are produced accurately and on time
• Make sure all customer telephone and email enquiries and related issues are dealt with in a timely and efficient manner
• Liaise with solicitors and provide coordination of legal documents
• Produce and collate information for inclusion in the board report and produce weekly, monthly and other reports as required by the sales department, divisional management and Group Head Office
• Coordinate the distribution of information between the sales department and other departments within the division
• Support Sales Director/Head of Sales on all day-to-day operational tasks