Better
Sales Operations Administrator
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Job Title: Sales Operations Administrator
Location: Bournemouth
Salary: £28,000
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Role Overview
The role involves coordinating the end-to-end process of customer orders, installations, and supporting documentation to ensure a seamless experience for both customers and internal teams. Acting as the bridge between Sales, Telemarketing, Finance, and Installation teams, this position ensures that every deal, amendment, and installation is processed accurately, efficiently, and on schedule. The ideal candidate will be highly organised, proactive, and confident communicating with both colleagues and customers to maintain smooth operations across departments.
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Requirements
Key Responsibilities:
- Preparing necessary paperwork for installations, including contracts
- Working with departments, especially the sales team (Sales Director and Managers), to ensure amendments are processed accurately and in a timely manner
- Ensuring all sales deals are accurately proposed and that documents are completed and submitted on time
- Communicating with customers to gather outstanding paperwork, account details, or other information necessary for finance acceptance, including obtaining corrected and resigned documents when needed
- Liaising with the installation team to arrange and confirm installation dates
- Handling incoming calls from sales consultants and assisting with queries or redirecting them as needed
- Support the Sales and Telemarketing teams by tracking demo bookings, outcomes, and follow-ups
- Verify broadband availability and address accuracy for demonstrations
What we're looking for:
- Excellent organisational and multitasking skills
- Strong communication abilities, both verbal and written
- Experience in administrative roles, ideally within sales, installations, or related industries
- Attention to detail with a commitment to accuracy
- Ability to manage and prioritise workload effectively in a busy office environment
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If you are a detail-oriented administrator who enjoys working in a dynamic environment, we would love to hear from you. Please submit your CV.
Benefits
- Opportunity to work in a dynamic and supportive team environment
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Early finish Fridays
- Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach
- Monthly staff awards with quarterly dinner and drinks at top local restaurants
- Ongoing training and development opportunities
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers
- Access to discount at popular retailers
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