Viatel Technology Group
Sales Operations Administrator
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About Viatel Cyber Ltd
Viatel Cyber Ltd is a leading cyber security and managed services provider, delivering solutions and support services to organisations across the UK and Ireland. As our business continues to grow, we are seeking a highly organised and proactive Sales & Operations Administrator to support the sales administration, service delivery and operational functions of the business.
Role Summary
This role is ideal for an experienced administrator who enjoys working across different areas of a business. The successful candidate will become a key member of the team, helping to support effective day-to-day operations.
The Sales & Operations Administrator will provide administrative support across Sales, Finance, Service Delivery and Business Operations. Key responsibilities include sales administration, customer invoicing, procurement and supplier coordination, support contract administration, and contract renewal tracking.
The successful candidate will work closely with the Head of Cyber Security Delivery, Project Managers, Service Delivery teams, Sales and Finance colleagues to ensure internal processes are completed accurately and efficiently.
Key Responsibilities
Financial Administration
- Raise and review customer invoices using ConnectWise, ensuring accuracy and that invoicing is completed in a timely manner.
- Assist with invoice queries and liaise with customers and credit control team where required.
- Maintain accurate financial and administrative records.
- Support month-end financial administration activities.
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Contract & Renewal Administration
- Maintain accurate records of customer support contracts and managed service agreements.
- Monitor contract expiry dates and renewal schedules.
- Coordinate renewal activities with internal teams, customers and suppliers.
- Assist in the preparation and administration of contract renewal documentation.
Procurement & Supplier Management
- Create and manage purchase orders through ConnectWise.
- Coordinate procurement activities for hardware, software, licensing and support renewals.
- Liaise with vendors, distributors and suppliers regarding orders and deliveries.
- Track deliveries and receipt purchase orders once goods or services have been received.
- Assist with managing internal vendor renewals.
- Support relationships with key technology vendors and suppliers.
Operations Administration
- Provide administrative support to the Cyber Security Delivery team as and when required.
- Maintain operational documentation, records and filing systems ensuring accuracy.
Customer & Business Support
- Act as a professional point of contact for customers, suppliers and business partners.
- Respond to administrative queries and direct requests to the appropriate teams.
- Maintain customer records and documentation.
- Support the delivery of excellent customer service across all interactions.
- Assist with general office administration and business support activities.
Essential Skills & Experience
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- Previous experience in an administration role.
- Experience of financial administration, invoicing or purchase order processing.
- Strong organisational and time management skills, with the ability to manage multiple tasks and changing priorities effectively.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Proficiency in Microsoft 365, including Outlook, Excel, Word and Teams.
- Professional and customer-focused approach.
- Ability to work independently and collaboratively within a team environment.
Desirable Skills & Experience
- Experience using ConnectWise or a similar business management platform.
- Experience with Salesforce.
- Experience within an IT, technology, telecommunications or cyber security environment.
- Experience with procurement and supplier management.
- Experience managing support contracts, maintenance agreements or renewals.
- Understanding of managed services or recurring support contracts.
Personal Attributes
- Highly organised and methodical.
- Strong attention to detail.
- Positive, proactive attitude.
- Professional and approachable manner.
- Strong problem-solving skills.
- Commitment to delivering excellent customer service.
- Willingness to learn and develop within a growing business.
Benefits
- Pension Scheme
- Healthcare Spending Plan
- Employee Assistance Programme
- Employee Referral Scheme
- Extra Holiday Purchase
- Enhanced Family Leave
- Sick Leave
- Summer Flextime
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