Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll, and benefits into an all-in-one solution.

Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we’re not satisfied with being average.

This role

As part of our ambitious growth strategy, Employment Hero is looking for a driven, tech-savvy, and AI-forward Sales Operations Analyst. This pivotal role sits within a dynamic team based in the UK, providing complete operational and process support. You will be instrumental in optimising our go-to-market engine, empowering the frontline sales team, and contributing significantly to our rapid regional growth in the UK.

In this role, you will be given the opportunity to solve complex process problems and spearhead initiatives that directly impact our sales velocity. We are seeking someone who relishes taking ownership of challenges, innovating scalable solutions, and demonstrating their capability to work autonomously while partnering deeply across the business. You will report to the Sales Operations Manager, working alongside a high-performing team of RevOps Analysts, Data Insights Analysts, Sales Support Specialists, and Sales Enablement professionals.

Your key focus areas will be:

• Frontline Business Partnering: Act as a trusted operational partner to frontline sales leaders, managers, and reps, offering tactical support, workflow optimisation, and proactive process guidance.
• Cross-Functional Collaboration: Collaborate deeply with Data, Revenue Operations, and Sales Enablement teams to ensure sales reps have the right insights, training, and streamlined workflows to succeed.
• Process & Workflow Optimisation: Design, optimise, and roll out frictionless go-to-market processes that remove administrative burden from the sales team and improve pipeline management and close rates.
• AI & Automation Leadership: Drive our AI-forward agenda by identifying, testing, and implementing cutting-edge technologies (e.g., Relevance AI) to automate outbound workflows, enrich data, and supercharge rep productivity.
• Tech Stack Ownership: Assist with the design, implementation, and administration of the sales tech stack, proactively identifying ways to get the highest ROI out of our tools.
• Data-Driven Process Improvement: While this is not a pure reporting role, you will utilise commercial data and dashboards (Salesforce, Tableau) to uncover process bottlenecks, translating data into actionable insights and enablement opportunities for the frontline.
• Market Growth Support: Leverage a deep understanding of the UK market and our business to identify key operational opportunities for improved sales execution and market growth.