Motorway
Sales Operations Coordinator
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About Motorway
Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.
This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.
About the team
At Motorway, we're transforming the way businesses and individuals manage lease vehicle returns and our Enterprise Operations Team is at the heart of this new, high-growth change! As the main point of contact for enterprise lease customers, we’re not just handling calls and emails - we’re guiding customers through every step of the inspection and return process, ensuring clarity, trust and a smooth experience. While working with purchasing dealer partners to ensure a smooth buying process.
From helping customers complete inspections to coordinating collections and liaising with dealers, our team ensures that vehicles are profiled, sold, inspected and collected. We play a crucial role in making sure our enterprise partners and lease customers feel supported, informed and confident in every interaction. Our structured approach and attention to detail help drive operational excellence, improve customer satisfaction and support Motorways growth within the lease vehicle market. Joining the team means being part of an ambitious new chapter for Motorway.
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What you'll be doing
This is a generalist role where you will be working with customers and dealers managing the end-to-end sales process from the initial vehicle appraisal through to final inspection and collection.
- Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound) email and WhatsApp, guiding them through their vehicle return and inspection process.
- Follow a Structured Call Flow: Conduct scripted customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps.
- Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale.
- Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner.
- Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded.
- Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover.
- Handle Damage + Post sale queries: Generate and share damage reports, support customer questions and assist with post sale updates.
- Dealer Renegotiations: Communicate directly with dealers post sale to handle renegotiation requests, assess new damage or grading changes, apply agreed pricing matrix and resolve outcomes within defined threshold - escalating where required.
- Maintain Operational Accuracy: Keep systems, trackers and dashboards fully up to date to meet quality, compliance and SLA standards.
- Collaborate Cross-Functionally: Collaborate closely with Transport, B2B Sales Specialist and Strategic Account teams to ensure a smooth, joined up customer experience.
- Achieve Performance Targets: Work towards quality, productivity and customer experience targets while following defined enterprise processes.
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About you
- You’re confident speaking with customers and dealers on the phone, via email and on WhatsApp.
- You're calm, professional and clear when handling structured processes or sensitive conversations.
- You're highly organised and comfortable managing multiple workflows across systems and trackers.
- You’re a quick learner who applies guidelines confidently and knows when to escalate.
- You enjoy working collaboratively in a fast based operational environment.
BENEFITS
We've got your back, in life's biggest moments and the everyday ones too.
- Competitive salary
- Equity scheme - we all share in Motorway's success
- 25 days holiday
- Sea-front office with bi-weekly massages and free snacks
- Private medical insurance via BUPA
- Life assurance
- Pension scheme (we contribute 5%)
- Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
- 24/7 Employee Assistance Programme
- EV leasing scheme
- Cycle to work scheme
- Nursery salary sacrifice scheme
- 1 paid volunteering day a year
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