People Marketing Fashion Recruitment
Sales Operations & Customer Service Executive- Reebok
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I am partnering with Reebok, who are looking to grow their Wholesale team!
The role of Sales Operations & Customer Service Executive means you will play an integral part in supporting the wholesale team with order entry, allocating stock to live orders, working with wholesale customers across orders and delivery dates, and also working with the internal logistics department to arrange shipments into your customers.
Sales Operations & Customer Service Executive - The Role:
- Produce order books focusing on customer requirements and business targets.
- Keep your manager informed of any challenges with your customers/orders etc.
- Enter orders into the system where required.
- Manage and input customer data including, pricing, part numbers and VAS.
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.
- Analyse order books and inform customers and sales teams of any challenges preventing the orders from shipping.
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
- Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one.
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
- Build and develop strong working relationships with external and internal customers.
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience.
- Assist customers with pricing, credits, invoices, and terms.
- Attend any training and development courses.
- All other duties and special projects as assigned.
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Sales Operations & Customer Service Executive - The Person:
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- Must be able to demonstrate acquired skills and measurable success in each of the following areas: Excellent working knowledge of Microsoft Office, in particular; Excel.
- STYLEman experience is desirable, but not essential.
- Experience on ERPs systems.
- Excellent communication and organisational skills.
- Passionate about customer service.
- An eye for detail.
- Excellent verbal and written communication skills.
- Must have B2B experience in customer service / operations.
- Good to have experience working with UK markets / accounts within the industry (i.e. ASOS, Urban Outfitters, Schuh, Office etc).
We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
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