Enotria
Sales Operations Manager
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We’re Hiring: Sales Operations Manager
Location: Park Royal, London
Company: Enotria
Job Type: Full-time
Are you an experienced operational leader with a passion for driving commercial growth, optimising sales processes, and empowering high-performing teams?
At Enotria, we are the UK’s leading premium wine and spirits supplier. We are looking for a dynamic Sales Operations Manager to join our leadership team!
About the Role
Reporting directly to the Commercial Operations Director, the Sales Operations Manager (SOM) plays a pivotal role in driving strategic business planning, optimising account operations, and elevating customer experience across all sales channels (National, Off Trade, Prestige, and Regional).
You will lead and inspire a team of 6x Sales Operations Executives and 2x Customer Commercial Executives, ensuring scalable operational support, accurate pricing/margin management, and seamless onboarding of new business.
Key Responsibilities
Sales Enablement & Process Optimisation
- Team Leadership: Direct, mentor, and empower a team of Sales Operations and Customer Commercial Executives to deliver high-quality operational support.
- Process & Tool Adoption: Drive the implementation and adoption of sales productivity tools and CRM systems (Salesforce), driving automation and workflow efficiency across all sales channels.
- Scale & Regional Operations: Oversee operational support for scale customers, coordinate tenders, and manage regional sales support to consistently meet SLAs.
- Pipeline & Lead Management: Oversee lead allocation and maintain an accurate, robust new business pipeline in Salesforce.
- Cross-Functional Collaboration: Direct dedicated channel operations (including Majestic Wine) and foster open communication across internal departments and key stakeholders.
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Sales Administration & Commercial Governance
- Pricing & Catalogue Management: Oversee customer pricing loads, management of ordering platforms, catalogues, and annual price changes (CPI).
- Financial & Margin Accuracy: Review and challenge margins, and assist with commercial proposals, financial modeling, and ex-cellar shipment coordination.
- Data Integrity & Compliance: Ensure all customer-specific data, portals, and reporting systems are accurately maintained.
- Continuous Improvement: Identify and implement optimised, scalable ways of working that drive sustainable commercial performance and an enhanced customer experience.
Essential Experience & Skills
- Leadership & Management: Proven track record of line-managing teams in a commercial, financial, or sales operational environment (1+ years management experience).
- CRM & Tech Savvy: Strong experience utilising Salesforce and proficiency in MS Office (intermediate to advanced Excel).
- Commercial & Analytical Acumen: Excellent analytical skills with the ability to build insightful reporting that informs strategic decision-making.
- Communication & Stakeholder Management: Outstanding written and verbal communication skills; adept at managing relationships with customers, internal teams, and senior leadership.
- Attributes: High-energy self-starter with a problem-solving mindset, strong attention to detail, and excellent organizational abilities.
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Desirable
- Degree educated.
- WSET qualification (or background in the wine & spirits industry / FMCG).
- Experience with Navision ERP software.
- Account management or customer service background.
What's in it for you
- A competitive salary & performance related bonus
- Up to 20% Staff Discount across Group
- Gym membership
- Access to Retail Trust
- Commuter benefits
- Life Assurance
- A contributory Company Pension Plan
Why Join Enotria?
Join a passionate, energetic team working with some of the world’s most prestigious wine producers and drinks brands. We offer a collaborative environment where your operational leadership will directly impact business strategy and commercial growth.
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