Lunio
Sales Operations Manager
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Sales Operations Manager
Reports To
Head of Revenue Operations
Job Level
Senior Individual Contributor
Location
London, UK
Role Type
Full-Time, Permanent
Salary
Up to £65,000 DOE
Role Closes
Midnight 14 October 2026
Role Overview
The Sales Operations Manager owns the day-to-day operating rhythm of Lunio’s commercial teams: the reporting, process, systems hygiene and deal governance that keep Sales, Marketing and Customer Success running consistently across the US and ROW regions.
You will translate the framework into a live process, clean data and reporting the business trusts, and you will be the first point of contact for the commercial teams when something in that system needs fixing.
This is a hands-on, delivery-focused role with broad ownership and a wide internal audience. It suits someone who would rather build a process properly than fix the same problem twice, and who is comfortable holding reps and managers to an operational standard.
Key Responsibilities
Pipeline, Forecasting & Reporting
- Own and maintain the GTM dashboards, pipeline pacing reporting and forecast reporting used by all commercial regions.
- Run the weekly and monthly forecast cadence, chasing inputs and flagging risk ahead of reviews.
- Track funnel and pipeline health metrics, and surface movement, slippage and coverage gaps early.
- Investigate variance between forecast and actuals, and explain what drove it.
Deal Desk & Commercial Governance
- Run the deal desk: pricing approvals, discount thresholds, quote and contract workflow.
- Review non-standard terms and structures before they reach signature, escalating where needed.
- Maintain the approval matrix and ensure it is followed consistently across both regions.
- Keep closed-won handover to Customer Success clean and on time.
CRM & Systems Administration
- Own Salesforce data quality, field governance and day-to-day configuration requests.
- Manage the HubSpot to Salesforce handoff, lead routing and duplicate management.
- Support the wider commercial stack, including Gong and enrichment tooling.
- Write clear requirements for larger platform changes and test them before release.
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Sales Process & Enablement Support
- Document and embed sales process, qualification standards and pipeline management expectations.
- Onboard new commercial hires onto systems, process and reporting.
- Maintain playbooks, templates and process documentation as the business changes.
- Act as first-line support for reps and managers on systems and process questions.
Planning, Territories & Commissions
- Support annual and half-year planning, including territory design and account prioritisation.
- Administer commission plans: calculation, validation, query resolution and payroll handoff.
- Maintain quota, target and headcount data in the reporting layer.
Data & Decision Support
- Produce reporting and analysis for QBRs, executive reviews and board updates.
- Answer ad hoc commercial questions with analysis rather than opinion.
- Keep definitions and metrics consistent with the wider revenue reporting framework.
What We’re Looking For
Required Experience
- Solid experience in Sales Operations, Revenue Operations or Commercial Operations in B2B SaaS: you have run this day to day, not just contributed to it.
- Strong hands-on Salesforce skills: reports, dashboards, flows, data management and change requests and an understanding of how configuration decisions affect reporting integrity.
- A track record of improving forecast accuracy and pipeline hygiene in a team that was not doing it well before you arrived.
- Comfortable being the only person in the seat: you can prioritise your own week against the commercial calendar without close direction.
- Credible with both VP level commercial leaders and reps on the ground, and willing to hold the line on process when appropriate.
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Why You’ll Thrive
You have supported sales teams across more than one region or time zone, and you know how to keep a single process working for two teams that do things slightly differently.
You are comfortable in a scale-up. The playbook is half written, priorities move, and some of what you inherit will need rebuilding rather than tidying.
You know your way around the wider stack beyond CRM: HubSpot, Gong, Redshift, Clay, enrichment tooling, and you are happy learning the parts you have not used.
You are interested in where AI and automation can take repetitive operational work off the team, and realistic about where they cannot.
You like being the person people come to. A good share of this role is unblocking someone else quickly and well, then making sure the same thing does not block them again.
Why Lunio?
- Genuine Hybrid Working
- 35 days annual leave including bank holidays
- £1000 one-off home office budget
- £500 per year wellbeing budget
- £1000 per year Learning & Development Budget
- Flexible working
- Growing Scale-Up with space for you to grow with it!
If you are excited to join a fast-paced, growing scale-up - we want to hear from you! 🌟
Application
To apply, please follow the link below, uploading an up-to-date CV & a Cover Letter (Please ensure your cover letter does not exceed 1 A4 page).
One final ask; whilst we are an AI-first company and encourage people to utilise it to streamline their day-to-day tasks, we kindly ask that your cover letter is a genuine reflection of you, your experience and your motivation to join Lunio. Your authentic self is who we want to get to know throughout the process!
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