Audley Travel
Sales Operations Manager
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🌍 Embark On Your Next Adventure 🌍 Join Audley Travel as our next Sales Operations Manager and help deliver exceptional client journeys behind the scenes. If you're an experienced people leader with a passion for operational excellence, travel, and developing high-performing teams, we'd love to hear from you.
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
✨ See more about life at Audley Travel ✨
Role Highlights
- Lead a High-Performing Team: Manage and develop a team of Sales Operations Specialists, supporting their growth and ensuring departmental KPIs and SLAs are achieved.
- Own the Customer Journey: Take responsibility for the operational delivery of bookings from confirmation through to clients returning home.
- Drive Continuous Improvement: Identify opportunities to improve processes, efficiencies and operational performance across your specialist region.
- Handle Complex Challenges: Lead operational responses to travel incidents, coordinating with internal teams and external partners to ensure the best outcomes for clients.
- Make a Real Impact: Play a key role in delivering exceptional client experiences while supporting the wider business strategy.
It Would be Great If
- You have experience leading and developing successful teams.
- You are highly organised and thrive in a fast-paced environment with multiple priorities.
- You have experience within the travel industry, ideally with a tour operator or travel business.
- You are resilient under pressure and can make effective decisions during challenging situations.
- You are passionate about delivering outstanding customer experiences.
- You enjoy improving processes and finding smarter ways of working.
- You are a collaborative leader who builds strong relationships across teams.
- You embody positive leadership and are committed to developing others
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What's In It For You
- 📍 This role is located in our Witney, Oxfordshire or Shepherd’s Bush, London office
- 💰 Salary starting from £37,500 + Discretionary bonus
- ❤️ 🩹 Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- ⭐ Holiday - 25 days rising to 30 days with length of service
- 🎉 A day off for your birthday
- 🌳 A day off for volunteering to support a charity, local support group or community work of your choice
- ⏰ Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office
- 👟 Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- 🛒 Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
- ✨ Enhanced family leave & pension scheme
- ✈️ Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- 🏅 Long service awards & sabbatical leave
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The Interview Process
Our interview process involves 3 main stages:
- Recruiter Call – An initial conversation with one of our Talent Acquisition team members to discuss your experience, motivations and the opportunity in more detail.
- Interview with the Hiring Team – A competency-based interview with members of the hiring team, exploring your leadership experience, operational expertise and approach to team development.
- Outcome & Feedback – We'll provide a clear outcome and feedback following your interview. We also welcome your feedback on our recruitment process.
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on careers@audleytravel.com.
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
🎯Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
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