Insight Enterprises, Inc.
Sales Operations Manager
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Insight
Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and services, helping clients design, implement, and manage technology solutions for today while enabling transformation for tomorrow.
Sales Operations
Sales Operations is a critical enabler of Insight’s commercial performance. The function drives efficiency, scalability, and data-driven decision-making across the sales organisation by optimising processes, systems, and governance.
Sales Operations Manager
The Sales Operations Manager is responsible for maximising sales productivity and effectiveness within a defined business segment by owning forecasting, planning, performance management, and operational execution. This role partners closely with Sales Leadership and cross-functional teams to ensure disciplined pipeline management, accurate forecasting, and continuous process improvement.
Key Responsibilities
Forecasting & Pipeline Management
- Own forecast cadence, ensuring accuracy, consistency, and transparency across pipeline, backlog, and bookings
- Monitor pipeline health and conversion trends; proactively identify risks and opportunities
Performance Management & Analytics
- Analyse sales performance metrics and deliver actionable insights to Sales Directors
- Develop and maintain reporting packs, including QBRs, dashboards, and executive summaries
- Support resource allocation and territory optimisation through data-driven recommendations
Planning & Governance
- Support annual planning, quota setting, and target allocation
- Drive account planning discipline and execution in partnership with sales leadership
- Provide forward-looking insights for budgeting and operational planning cycles
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Data & Systems Ownership
- Ensure data integrity across CRM and ERP systems to enable accurate reporting and forecasting
- Oversee system adoption, usage standards, and continuous process optimisation
- Manage and resolve sales operations workflow issues and escalations
Process Optimisation
- Identify inefficiencies across the sales lifecycle and implement scalable, standardised processes
- Drive operational excellence initiatives across the region (e.g., EMEA alignment)
- Establish and enforce best practices for deal management, renewals, and pipeline hygiene
Leadership & Stakeholder Engagement
- Partner with Sales Directors/Managers to drive execution against strategic priorities
- Influence senior stakeholders through data-backed insights and recommendations
- Lead and develop a high-performing sales operations capability
Qualifications & Experience
- Strong experience in Sales Operations, Revenue Operations, or commercial strategy roles
- Advanced proficiency in CRM/ERP systems and Microsoft Office (especially Excel)
- Strong analytical capability with experience translating data into business impact
- Proven ability to operate in a fast-paced, deadline-driven environment with high attention to detail
- Excellent stakeholder management skills, with the ability to influence senior leadership
About Insight
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.
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We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.
Application Details
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.
We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
A full job description will be provided upon application.
Insight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
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