JD Sports Fashion
Sales & Operations Managers
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Company Description
JD Sports Fashion, part of the JD Group, is a leading global omni-channel retailer specializing in sports fashion, outdoor products, and gyms. Since its origins in 1981, the Group has expanded across multiple international markets with a portfolio of well-known retail brands. Listed on the London Stock Exchange and a FTSE100 member, JD continues to grow through a focus on innovation, excellence, and new possibilities. The company aims to be the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry. JD fosters an inclusive, people-first, and customer-centric culture and welcomes individuals from all backgrounds who are driven by continuous improvement and operational excellence.
Role Description
The Sales & Operations Manager is a full-time, on-site role based in the London Area, United Kingdom. This role oversees daily store and sales operations, ensuring commercial targets are met while maintaining a high standard of customer experience.
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Responsibilities include:
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- Managing staff scheduling and performance
- Monitoring store KPIs
- Optimizing stock levels and merchandising
- Driving sales initiatives across channels
- Analyzing operational data
- Implementing process improvements
- Coordinating with regional and head office teams
- Ensuring compliance with company policies and health and safety standards
The Sales & Operations Manager will lead, coach, and support store teams to deliver consistent service, operational efficiency, and brand-aligned experiences.
Qualifications
- Strong Operations Management skills, including store operations oversight, process improvement, and team coordination.
- Robust Analytical Skills for interpreting sales reports, operational data, and KPIs to drive informed decisions.
- Focus on Customer Service and Customer Satisfaction, ensuring a high-quality, consistent in-store experience.
- Clear and effective Communication skills for engaging with team members, customers, and cross-functional stakeholders.
- Experience in retail management, preferably in sports fashion or related sectors, and demonstrated leadership capabilities.
- Ability to work on-site in a fast-paced environment, managing multiple priorities while maintaining attention to detail.
- Proficiency with retail systems and basic MS Office tools; familiarity with omni-channel retail operations is an advantage.
- Relevant education in business, retail management, or a related field, or equivalent practical experience.
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