Pearson Cycles
Sales & Operations Specialist
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PEARSON MISSION: Building the ride since 1860
At Pearson, we share our customers' passion for cycling and have been dedicated to helping people get out and ride since 1860. Our knowledge and expertise are unmatched, and we are eager to share them. Despite our heritage, we move with the times, sitting at the cutting edge of bicycle innovation.
Who are we?
We are one big family: owners, employees and riders who have kept our relationship with customers as we have grown. We design our bikes to be best in class, seamlessly blending engineering with the latest advancements in materials and technology, and we believe they are the perfect companion for your next ride, be that crossing the Pyrenees or your local club cafe loop. Our customers are part of our family and we treat them as such. Every bike is built to order in our London workshop with care and delivered personally to the door, and our aftersales care reflects our commitment to our customers' cycling experience.
The Role
We are looking for a motivated, customer focused team member to join us across sales, customer service and operations.
Half the role is delivering a market leading customer experience:
- Answering enquiries
- Guiding riders through their buying journey
- Providing aftersales support
The other half keeps the operation moving:
- Booking stock in and out
- Running dispatch
- Hand delivering finished bikes
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You will also represent Pearson at selected events, meeting riders and sharing your passion for cycling.
Key Responsibilities
Sales and customer experience
- Act as the first point of contact for customers, providing friendly and efficient support.
- Take ownership of all sales enquiries, guiding customers from initial interest through to purchase.
- Manage and nurture the sales funnel, from incoming leads and follow ups to coordinating test rides and finalising orders, always delivering a seamless Pearson experience.
- Carry out sales administration, keeping all orders and customer records accurate and up to date.
- Handle aftersales issues, including warranty claims, with efficiency and care.
- Represent Pearson at events, exhibitions and demo days, and keep up to date with Pearson products and cycling trends.
Operations and logistics
- Run goods in: book incoming stock into our inventory system and check deliveries against purchase orders.
- Run goods out: pick, pack and dispatch parts, accessories and framesets, booking couriers and keeping customers updated with tracking.
- Keep the warehouse organised: tidy racking, periodic stock takes and an efficient goods in and out area.
- Deliver finished bikes through our premium delivery service: set up, checked and handed over personally.
- Coordinate with our production and workshop teams to ensure accurate and timely builds.
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About You
- Passion for cycling, ideally with knowledge of performance carbon road and gravel bikes.
- Proactive, self motivated and adaptable, with a positive, solution focused approach.
- A hands on, problem solving attitude and a willingness to go the extra mile.
- Strong written and verbal communication skills; a customer first mindset and the ability to build rapport quickly.
- Organised, detail oriented and comfortable handling multiple tasks at once.
- A full UK driving licence is a real advantage: bike deliveries and demo days are part of the role.
- Previous customer service, sales support or stock and logistics experience is welcome; cycling industry experience a bonus.
What We Offer
- Location: our headquarters in East Sheen, London.
- Full time, on site, Monday to Friday, 9.00am to 5.30pm.
- 25 days holiday plus bank holidays plus Christmas shutdown
- Company pension scheme and private medical healthcare
- Discounted gym membership and Wednesday morning fitness (start 12pm)
- Pearson bike for all staff and quarterly company rides
- Starting salary £30,000, plus an annual performance bonus.
How to Apply
Please send your CV and a short covering note to steve.boucher@pearsoncycles.com, telling us why you would be a great fit for Pearson.
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