Deliverable Tracking & Execution

• Track client deliverables using internal systems and maintain accurate reporting of deliverable status
• Support and maintain our digital event platform to ensure optimal functionality and client experience
• Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
• Ensure timely and accurate distribution of event leads and post-event deliverables
• Support comprehensive event rebook processes, collateral management, and tracking from the beginning of the event lifecycle through completion

Internal Client Support & Operations

• Respond to internal client questions and provide technical support for digital platform issues
• Provide responsive triage and support to sales teams by addressing specific client delivery requests
• Partner with Event Operations teams to deliver excellent service standards
• Connect internal stakeholders with appropriate resources and information
• Support conference exhibitor management through internal systems coordination

Qualifications

Essential Experience & Skills

• 2-3 years of demonstrable experience in a quality control environment with focus on data accuracy, delivery excellence, reporting precision, and reconciliation of programs
• Experience in Account Management, Customer Support, or Operations roles
• Exceptional organizational abilities with proven capability to balance multiple complex projects while maintaining absolute attention to detail
• Strong focus on accuracy and timeliness of deadlines and delivery requirements
• Proficiency with CRM systems, preferably Salesforce
• Ability to communicate solutions clearly and effectively to peers and management
• Excellence in cross-departmental collaboration and stakeholder management
• Strong analytical and problem-solving abilities
• Ability to thrive in fast-paced environments while managing multiple priorities simultaneously

Preferred Qualifications

• Experience in B2B events or technology industry
• Knowledge of billing or revenue operations processes
• Advanced Salesforce platform knowledge

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say LifeAt.Informa.com.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.