Gozney
Sales Operations Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position: SALES OPERATIONS SPECIALIST
Location: UK/ BOURNEMOUTH
ABOUT US
At Gozney, we're on a mission to change the way the world cooks outdoors. Since 2010, Gozney has made cooking with fire easy by pioneering next-level pizza ovens. Harnessing knowledge from our origins in commercial ovens, Gozney’s multi-award-winning outdoor pizza ovens are beautiful, high-performing, durable tools designed for chefs and made intuitive for beginners, so anyone can make, create, cook, connect, discover, and grow. We are creators of new experiences, and we’re seeking motivated individuals excited to join our expanding team and embark on an incredible journey. We are passionate, innovative, bold, and relentless. All while having a ton of fun. Whether you're excited about pizza, outstanding products, food culture, lifestyle, the outdoors, or thrill-seeking – or if you're simply looking for a company that values you– apply today.
SUMMARY
We’re looking for a Sales Operations Specialist to manage the day-to-day operational relationship between our retail customers, Sales and Supply Chain teams. The ideal candidate will have a background in retail operations, order management or sales administration, ideally within the FMCG sector.
This is a hands-on order management and customer operations role, responsible for managing the retail customer order lifecycle from order receipt and entry through to fulfilment, delivery and returns. You will work closely with Sales, Planning, Supply Chain, 3PL warehouses and delivery partners to ensure customer orders are processed accurately, delivered on time and in line with customer requirements, whilst maintaining a high standard of operational excellence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The ideal candidate will have experience working with EU retail customers, ideally within FMCG, and have a strong understanding of order management, sales administration, customer supply chain and retail operations.
RESPONSIBILITIES
- Manage the end-to-end order lifecycle for retail customers, from order receipt and processing through to fulfilment, delivery enquiries and returns, ensuring these are handled accurately and promptly.
- Act as the day-to-day operational contact for retail customers and Sales teams, responding to queries and supporting the resolution of order-related issues.
- Investigate and resolve delivery and fulfilment issues with 3PL warehouses and delivery partners, ensuring goods are delivered in line with customer requirements.
- Develop and maintain Routing Guides for larger retail partners and work with 3PL warehouses to ensure these requirements are effectively implemented.
- Provide retailers with order status, fulfilment and delivery reports and information as required.
- Work closely with Sales, Supply Chain, Finance, 3PLs and factories to resolve customer and order-related issues promptly and effectively.
- Support continuous improvement of customer and order management processes.
- Undertake other operational activities as required.
WHAT WE ARE LOOKING FOR
- A commitment to delivering exceptional customer satisfaction.
- The ability to plan ahead and adapt to unexpected business and market changes.
- The ability to multitask in a fast-paced environment.
- Knowledge of retail compliance.
- Excellent analytical, problem-solving and organisational skills, with strong attention to detail.
- Strong interpersonal skills and the ability to build relationships with customers and vendors.
- Strong Excel skills, including formulas, Pivot Tables and Power Query.
- The ability to work both independently and collaboratively.
- Reliability, consistency and a proactive approach.
- A working knowledge of routing guide requirements and specifications.
- 1–2 years' experience in Sales Operations and/or Supply Chain Planning.
- Experience working with global retail and distribution accounts.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A BIT ABOUT WHAT WE OFFER - UK
- Competitive salary, bonus scheme, Pension, benefits, and pizza!
- Flexible paid time off including 26+ days holiday
- Fun hybrid work environment – 3 days a week in our Bournemouth office
- Free Roccbox and Friends and Family discount on Gozney products
- Cycle to work scheme, parking, bike storage and showers
Diversity and Inclusion Commitment:
Gozney is an equal opportunity employer that values diversity and inclusion. We embrace individuals of varied nationalities, backgrounds, experiences, abilities, and perspectives. Our ongoing commitment is to foster an inclusive and supportive workplace, enabling you to excel in your career.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London