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Sales Operations Specialist
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🚨 NEW ROLE | Sales Operations Specialist | Global Software Company
12 Months FTC
Are you a Sales Operations, Commercial Operations or Order Management professional who enjoys solving problems, working with systems and making processes run more smoothly? I’m currently recruiting for a Sales Operations Specialist to join an established global software company.
This is a varied role where you’ll become a key point of contact for the order lifecycle, making sure orders are accurate, compliant and processed successfully — particularly when things fall outside the usual automated process.
It’s a great opportunity for someone who enjoys problem-solving, systems and process improvement, rather than simply processing orders day in, day out.
💻 What will you be doing?
- Managing complex and non-standard SaaS orders
- Reviewing orders to ensure pricing, discounts and terms are accurate
- Investigating ordering issues and finding solutions
- Supporting sales teams and channel partners with ordering queries
- Working with systems including HubSpot, NetSuite and FastSpring
- Managing inbound tickets and troubleshooting ordering/portal issues
- Maintaining internal process and "how-to" documentation
- Identifying recurring problems and helping improve processes
- Looking for opportunities to automate manual workflows and use AI-driven tools
- Supporting testing of new system updates
- Working collaboratively with Sales, Commercial Operations and other internal teams
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👀 What are we looking for?
You might currently be working as a:
- Sales Operations Specialist
- Commercial Operations Specialist
- Order Management Specialist
- Sales Support Specialist
- Order Management Coordinator
Or you may have a similar background where you've been responsible for orders, systems, customer/partner support and process improvement.
We're looking for someone who is:
- Highly organised and detail-oriented
- Naturally analytical and enjoys investigating problems
- Comfortable working with business systems
- A strong communicator, both written and verbally
- Confident working with internal teams and external partners
- Proactive when it comes to improving processes
- Comfortable taking ownership and knowing when to escalate an issue
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Experience with SaaS, software or technology environments would be particularly useful.
🌍 The opportunity
You’ll be joining a global software organisation and working within a collaborative Commercial Operations environment, with exposure to SaaS, sales operations, business systems, automation, AI and process improvement.
If you're someone who likes figuring out why something isn't working, fixing it and then finding a better way of doing it next time, this could be a really interesting opportunity.
📩 Interested? Drop me a message or apply directly for a confidential conversation.
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