MacGregor Black
Sales Order Processing Coordinator
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Do you have over 2 years' experience in shipping, logistics, or coordination roles?
Do you have advanced Excel skills and experience with shipping software?
Do you have a proactive, problem-solving attitude and take ownership of issues before they escalate?
MacGregor Black is partnering with a leading consumer goods business on the search for a Logistics Co-ordinator based in Wigan.
This is a pivotal role at the centre of the supply chain, connecting factory production with customer delivery across domestic and international markets. The successful candidate will own the shipping process end to end from carrier negotiation and documentation through to problem resolution in a business where speed and accuracy directly affect customer experience. It's a role suited to someone who enjoys structure, moves fast, and takes ownership when things go wrong.
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Key Responsibilities:
- Coordinate daily outbound shipments, domestic and international, across multiple carriers and freight forwarders
- Prepare and verify shipping documentation, including commercial invoices, packing lists, certificates of origin, and customs declarations
- Act as the primary point of contact for carrier representatives, negotiating rates and resolving service issues
- Monitor shipments in transit and provide tracking updates to internal stakeholders, addressing delays and exceptions as they arise
- Liaise with overseas teams and factories to schedule pickups, confirm order accuracy, and support fulfilment operations
- Audit freight bills, manage the logistics budget, and identify opportunities to reduce shipping costs without compromising service
- Investigate and resolve shipping issues, including delays, lost packages, damage, and customs holds
- Maintain accurate shipping records using internal systems and customer portals
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What We're Looking For:
- 2+ years' experience in shipping, logistics, or coordination, ideally within consumer goods, e-commerce, or retail
- Working knowledge of domestic and international shipping regulations, customs documentation, and Incoterms
- Proficiency in Microsoft Excel and shipping software (e.g. FedEx Ship Manager, UPS WorldShip)
- Strong organisational skills, with the ability to manage multiple priorities and deadlines
- Excellent verbal and written communication skills
- A proactive, self-starting approach to problem-solving
For more information, contact Jordan Molloy.
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