Ocean Holidays
Sales Performance & Coaching Manager
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About The Role
Ocean Holidays is looking for an experienced Travel Sales Performance & Coaching Manager to join our Sales Management team and help our sales agents reach their full potential.
This is a hands-on sales leadership role with a strong focus on coaching, conversion, and performance.
You will work directly with our sales agents through regular 1:1s, call reviews, and structured coaching sessions — using performance data and your own travel sales expertise to identify opportunities, develop capability, and deliver measurable improvements.
Alongside coaching, you will support the day-to-day running of the sales floor, helping agents maximize sales opportunities, maintain momentum, and deliver against individual and business KPIs.
Previous travel sales experience is essential for this position. You will need a strong understanding of the travel sales journey, telephone-based selling, and what it takes to convert an enquiry into a booking. Applications without relevant travel sales experience will not be considered.
What will you be doing?
Your key responsibilities will include:
- Delivering regular 1:1s, call reviews, and structured sales coaching.
- Identifying individual strengths and development areas and agreeing clear actions to improve performance.
- Using sales, conversion, and call data to identify trends, performance gaps, and coaching opportunities.
- Measuring the impact of coaching and holding agents accountable for agreed actions and KPIs.
- Supporting agents with challenging enquiries and identifying opportunities to maximize conversion.
- Helping drive daily sales performance and maintain momentum across the sales floor.
- Supporting the day-to-day running of the sales operation, ensuring agents have the direction and support they need.
- Working closely with the wider Sales Management team to ensure consistent standards, communication, and performance expectations.
- Identifying wider training and development requirements and sharing sales best practice across the team.
- Supporting the ongoing development of both new and experienced sales agents.
Who should apply?
Travel sales experience is essential.
We are looking for someone who can bring genuine sales credibility to the role and coach from experience rather than theory.
You should have:
- Significant previous experience selling holidays or travel within a target-driven sales environment.
- Previous experience in sales management, sales coaching, or performance leadership.
- A proven ability to coach salespeople and improve conversion, sales behaviors, and overall performance.
- Strong knowledge of the end-to-end travel sales journey and the ability to recognize opportunities within a customer conversation.
- Experience reviewing sales calls and providing constructive, practical, and actionable coaching.
- Confidence using performance and conversion data to identify where support or intervention is required.
- The ability to motivate experienced salespeople while also holding individuals accountable for their performance and agreed actions.
- Strong communication, organization, and relationship-building skills.
- A commercially focused, results-driven approach while maintaining excellent customer outcomes.
- The ability to work independently when remote while remaining an active and visible member of the wider Sales Management team.
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What does success look like?
Success in this role is not simply about delivering coaching sessions; we want to see coaching translate into measurable improvements in agent performance.
Your quarterly bonus will therefore be linked to agreed KPIs, with the opportunity to earn additional bonus for achieving and exceeding performance targets.
You will play a key role in helping us to:
- Improve individual and overall sales conversion.
- Develop stronger and more consistent sales behaviors.
- Increase agent performance against agreed KPIs.
- Identify and address performance gaps quickly.
- Create a culture where coaching is continuous, practical, and focused on results.
Hybrid Working
We offer flexibility and the opportunity to work remotely, making this role suitable for experienced travel professionals who may not be based close to our office.
However, this is a hybrid role rather than a fully remote position. You will be required to attend the office when requested for coaching, training, meetings, team development, and other business requirements.
We therefore need someone who can offer reasonable flexibility around office attendance.
Our Sales operation is open seven days a week. The role is 40 hours per week, with some weekend working required.
About Us
Ocean Holidays was founded in 2004 by two sets of brothers: Daniel and David Ox and George and Harry Hastings, who are still very much active in the business today.
They set out selling holidays with no website, just a handful of staff and Teletext as their only form of marketing. From these humble beginnings, Ocean Holidays was created, and the company now consists of three unique and distinct travel brands.
Ocean Florida, the largest direct-to-consumer Florida specialist of its kind in Europe; personalized travel management company, Winged Boots, which leads in luxury leisure followed by business travel; and Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade.
With headquarters in Shenfield, and another in Davenport, Florida, Ocean Holidays continues to innovate and evolve within the travel industry.
In January 2023, Ocean Holidays were awarded the inaugural Employer of the Year award at the Travel Weekly Globes, followed by the Travel for All Award in January 2024, for its industry-leading accessibility program.
As one of the UK’s largest owner-managed travel companies, Ocean Holidays continue to provide an environment where its people can thrive, and where growth and great culture go hand-in-hand.
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Benefits
There are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true:
- Quarterly bonus scheme for overachievement against KPIs
- Opportunity to qualify for the annual all-inclusive Elite Club Trip for the top 5 performers
- Opportunities to take part in familiarisation trips to build destination knowledge
- Paid supplier training days and development opportunities
- Private Health Care after probation passed -WPA - discounted gym membership at Nuffield Fitness & Wellbeing Gyms and Fitness First, Spabreaks.com, and Your golf travel, and more
- Flexible/remote/hybrid working to promote our culture of supporting work/life balance
- Employee Assistance Programme which provides confidential information, advice, and support 24 hours a day. This includes advice on health, relationships, money, career, retirement, and many other areas of support
- Access to free professional financial advice
- Enhanced family-friendly policies
- Long service awards
- Honest, transparent, and two-way communication via regular newsletters and regular virtual and in-person Town Halls
- Eye test costs covered and contribution towards glasses
- Life Insurance
- Additional annual leave days based on length of service
- Christmas saving scheme
- Your birthday off every year
- 2 x ‘Do the Right Thing’ days (dedicated charity days)
- Access to Reward Gateway Employee discount platform that gives easy access to savings at hundreds of retailers
- Access to Smart Tech after passing probation
Who we are?
We’re a team of passionate, award-winning travel specialists from a wide mix of backgrounds, excited about delivering the best customer experience possible through our 3 niche travel brands.
Our company culture promotes growth, inclusion, and diversity and we’re continuously striving to ensure Ocean Holidays is the best place to work!
Customer experience is at the forefront of everything we do, and we pride ourselves in being able to consistently deliver some of the best service in the UK.
Our commitment to equal opportunities
For us, diversity is a business imperative – one that must be embedded into every aspect of how we operate in order to drive success. Simply put, we believe an encouraging and inclusive environment makes sound business sense.
We are a customer experience-driven business, and a diverse workplace means that we not only build a healthy culture of diversity and tolerance but can also serve our clients with empathy and understanding.
Conscious inclusion encompasses social, cultural, and cognitive differences and cultivates an ethos of belonging, connection, and shared purpose. It is the integration of this philosophy that allows us to create meaningful experiences for our employees, drive better business practices with our vendors and clients, and ultimately lead with purpose.
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