Nissan Motor Corporation
Sales Performance Manager, Northern England Region
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Overview of Company
We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises.
Overview of Sales
Our teams of experts continually monitor activity and manage our sales and service delivery, to ensure that we are maximising our performance. We have over 150 dealers across the UK and work hand in hand with them to deliver success through supporting new product tours, VIP promotional activities, and our dealer excellence programme – we create and sustain the Nissan marketplace of the future.
Overall Purpose of Role
To maximise the performance of the dealer network by building relationships with dealers, utilise their capabilities and maximise results and creating a comprehensive development plan to improve volume, market share, profit and customer experience through the implementation of Sales, Marketing and Customer Quality Strategies.
Main Tasks and Responsibilities
Reporting to the Regional Performance Manager responsibilities will include:
- Responsible for the sales performance [registrations and wholesales] of dealer groups as well as independent dealers.
- Responsible for delivering market share targets [Private, Business and Motability] and maximising model specific market share.
- Responsible for driving Customer Quality scores through dedicated action planning and monitoring of the progress.
- Responsible for stock management of the dealers to ensure right stock mix is available for the local market.
- Reporting and forecasting to the District Performance Manager on zone performance and key issues [territory analysis, group reviews, dealership marketing activities, pay plan structure etc.].
- Implementation of Nissan Motor (GB) Ltd commercial strategy to the dealers and groups (campaigns, special versions, new model launch actions, focus dealers etc.).
- Ensure compliance of all the dealers with NMGB internal programmes i.e. demonstrator, N-Supply Wholesales Programme etc.
- Support District Performance Manager managing all aspects of dealership operations including Network Profitability, Used Cars Performance and After Sales.
- Working closely with After Sales Area Managers on Customer Quality, Accessory sales and other required areas to understand performance of Service department.
- Share best practices across dealership in the zone.
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Skills & Experience
- Demonstrable knowledge, experience and understanding of new car retail environment and associated relevant KPI’s and processes.
- Experience in a similar role working closely with dealers, partnering and building mutually beneficial relationships.
- Ability to credibly influence senior dealership staff in challenging and conflictual business conditions.
- Exposure to Sales Operations, Used Cars, Aftersales, Fleet or Leasing with exposure to dealerships.
- Proficient in Microsoft Office package in particular Excel and Powerpoint.
- Comfortable preparing and presenting data to all levels of dealer and Nissan OEM organisation.
Please note that this is a field-based position and requires regular travel to locations across the Northern England Region, a full driver’s license is essential to fulfill those requirements of the role.
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The Support We Give You
We firmly believe that investment in our employees is integral to their growth and success. As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits. This includes an attractive car ownership scheme, flexible working practices, comprehensive health & wellbeing offerings and team building days. And if that doesn’t whet your appetite, we’re also really proud of our flexible benefits scheme, every employee has the opportunity to flex their benefits to suit their lifestyle; from increasing your Private Medical Insurance cover to embracing our cycle-to-work scheme, we’ve got you covered.
Diversity and Inclusion
NMGB’s aim is for employees to be able to work in a worry-free, “best-self” manner, pursuing their careers regardless of gender, orientation, ability, heritage or any other factors and at the same time able to choose from various workstyles to suit their stage of life or background.
NMGB has a huge focus on how we can ensure we benefit from a rich diversity in our workforce and to understand the best ways to support everyone who works for us. Our partnerships with Pride 365 and Valuable 500 have helped to educate us and open our eyes to ensuring everyone is welcomed and understood.
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