Position Summary

Galaxy Value Innovation (GVI) is responsible for driving the Lifecycle of Samsung devices in the areas of Trade-in, Refurb & Certified Renewed (CRN).

As GVI Programme Lead, you will be driving the revenue through a blend of partner management, sales analytics, and operations. This role includes owning the market understanding that shapes our strategy.

This scope includes, but not limited to:

• Partner Management & Sales
• Market Intelligence & Analytics
• Playbook & Policy Development

Role And Responsibilities

Reporting to the Head of GVI, this role sits at the intersection of commercial, analytics, and sales execution.

This role holds full commercial ownership of a significant secondary market spanning the UK and Europe. You'll be responsible for protecting and growing that value — standardising the remarketing model across the region and building new revenue-generating frameworks, including Certified Renewed and refurbished channel sales strategies.

This is a commercially-driven role built on strong analytics. The models and insights you produce won't sit on a shelf — they'll directly shape pricing, channel mix, and partner economics.

Your Key Responsibilities

This position requires strong collaboration across functions and subsidiaries; stakeholder management is critical to converting analysis into realised revenue.

• Revenue & Channel Growth: Own the secondary-market revenue line (Virtual) across the region. Identify and build new routes to
• Subsidiaries coordination and management: Actively collaborate with the operation of GVI with the Leads/ Heads of GVI in subsidiaries. Aligning local markets’ operations and sales roadmap with Suwon Office (HQ) strategic direction
• Partner Operations: Run processes with buyers and manage service-provider performance to maximise recovery rates, ensuring the partner network delivers consistently to commercial KPIs and quality standards.
• Market Insight to Commercial Action: Develop and maintain an accurate view of European secondary markets - residual value performance, competitive benchmarks, channel dynamics, and partner economics - and convert that view into pricing, channel, and partner decision.
• Programme Deployment: Work with subsidiaries and cross-functional teams to plan and roll out revenue-generating GVI initiatives, including the Samsung Certified programme, new trade-in mechanics, and European recommerce activity, tracking the commercial return of each.
• Stakeholder Engagement: Engage subsidiary teams, central functions, and external partners to drive alignment behind the commercial agenda and accelerate delivery of GVI revenue priorities.
• Performance Tracking: Define and monitor the metrics that show whether programmes are generating value, and use those insights to reallocate effort toward the highest-return activity.
• Planning: Contribute to the GVI planning cycle, ensuring the analytical inputs, and programme milestones are in place to support European delivery