Overview

Join the U.K’s largest independent property services group as a Sales Quality Support, where no two days are the same!

Benefits of being the Sales Quality Support

• Basic Salary of £26,000 per year
• Discretionary 10% bonus
• Career progression opportunities
• Home based role (working in a face-to-face setting as and when required)

Spicerhaart beliefs

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we have provided to our internal and external customers.

What is the purpose of the role?

The job holder is responsible for providing efficient, comprehensive compliance support to various regions within Just Mortgages, with the emphasis on mortgage and protection case checking and providing sales quality support to our management team.

The role provides support for the business through delivery of key compliance activities to mitigate risks to our business, ensure excellent customer outcomes and meet our regulatory and Network requirements.

The main responsibilities of the Sales Quality Support

• Support supervisors and advisers by carrying out sales quality checks on mortgage and protection cases submitted by new advisers.
• Ensure all cases meet internal advice standards and record-keeping requirements.
• Verify that submissions are suitable and align with the compliance criteria set by our Network.
• Provide support, training and coaching to promote continuous improvement and uphold quality assurance standards.
• Investigate and provide tailored support to advisers who are struggling with sales quality.
• Assist advisers with complex and high risk cases to ensure the best client outcomes.
• Collaborate with the fraud team to review cases with potential fraud indicators, ensuring appropriate checks are carried out and any concerns are reported in line with internal procedures and regulatory requirements.
• Regular attendance at team meetings to provide updates and training on sales quality.
• Support the Learning and Development team by delivering induction training, helping to reinforce best practices and drive continuous improvement across the adviser network.