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Sales Representative
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The Role
We're hiring a Sales Representative to convert warm, live inbound demand into completed orders. You will not be cold-calling strangers. Every lead you touch has already shown intent — they are on our site right now, they've handed us their number, or they've left a cart behind.
At the heart of the role is speed. Our tracking system tells you the moment a customer goes hot, and your job is to be on the phone before the moment passes. From there it becomes a consultative sale: understanding what the customer actually needs, catching the additional applicants in the same group, and offering faster processing to the people who genuinely need it — while protecting full price rather than reaching for a discount code.
You'll report to our Project Manager and work to clear daily numbers that are visible to you every day.
What You'll Do
- Respond to live leads within seconds. Work incoming leads from our heartbeat/tracking system inside the target response times below — this is the single biggest driver of whether an order closes.
- Call customers who raise their hand. Reach out to people who submit their phone number on the website and pick up the conversation exactly where they left off.
- Recover abandoned carts. Re-engage customers who started an application or checkout and didn't finish, and get them over the line.
- Guide customers through the application process. Answer questions accurately, remove confusion, and make the path from enquiry to submission feel effortless.
- Upsell additional applications. Spot the second applicant and the group booking — every person included needs their own application.
- Upsell faster processing. Identify customers whose deadlines genuinely require expedited handling and match them to the right service level.
- Protect order value. Focus on high-value, high-volume orders and use discount codes sparingly, pushing toward full-value sales wherever possible.
- Work a mixed pipeline. Balance live on-site leads, abandoned-cart recovery, and other inbound enquiries without letting any of them go cold.
- Help us find what works. Support the testing of scripts, offers, and sales experiments as directed by the Project Manager, including occasional weekend testing where the Company determines it's needed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
We're looking for a closer who thrives on speed and a visible scoreboard — not someone who needs a long nurture cycle to be effective.
- You move on a lead immediately. A hot lead alert has your full attention within seconds. You don't finish the email first, and you don't batch your call-backs.
- You sell consultatively, not transactionally. You ask the right questions, and you naturally surface the second applicant, the group, and the customer whose deadline means they need expedited processing.
- You hold the price. You're comfortable handling objections and closing at full value instead of defaulting to a discount to end the conversation.
- You're excellent on the phone. Clear, warm, confident spoken English, and you can build trust with a stranger in the first fifteen seconds.
- You write well too. Your SMS and follow-up messages are sharp, professional, and on-brand.
- You run your own day. Remote work suits you because you're self-directed, disciplined about your pipeline, and don't need supervision to hit a number.
- You think in metrics. You know your conversion rate, your average order value, and your response time — and you use them to decide what to change tomorrow.
- You're resilient. High-volume inbound sales means a lot of conversations and a lot of no. You reset quickly and keep the standard consistent from the first call to the last.
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Requirements
Must-have
- Proven experience in inbound sales, telesales, e-commerce conversion, or a customer-facing application or document-processing service.
- A track record of hitting daily or monthly sales targets in a metrics-driven environment.
- Excellent spoken and written English.
- Comfort working in a CRM, lead-tracking, or live-chat environment and working to visible daily metrics.
- A reliable high-speed internet connection and a quiet, professional space for taking customer calls.
Bonus points
- Experience selling application-based, document-processing, or other high-volume online services.
- Hands-on abandoned-cart recovery or live-chat-to-call conversion experience.
- Experience with upsell and cross-sell motions on high-volume, low-ticket products.
- Additional languages.
- Comfort adopting AI tools into a sales workflow.
What We Offer
- Competitive compensation
- Fully remote — work from wherever you're most effective.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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