Ampleforth Abbey
Sales & Revenue Manager
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Looking for a hospitality career with a better work-life balance?
If you've built your career in hotels, hospitality or guest services and love looking after people, but you're ready to leave behind the relentless pace of commercial hospitality, this could be exactly what you're looking for.
At Ampleforth Abbey you'll still deliver exceptional guest experiences—but in one of Yorkshire's most peaceful and inspiring settings. Our guests come to retreat, reflect, attend conferences, visit the Abbey or enjoy special events, creating a welcoming environment where genuine hospitality matters more than high turnover.
We're looking for an experienced hospitality manager to lead our Retreat and Guest Relations team, overseeing guest services from initial enquiry through to arrival while ensuring every visitor receives the warm Benedictine welcome for which the Abbey is known.
What you'll be doing
- Leading our 2 Retreat Coordinators & Event Coordinator
- Managing retreat, conference, event and group bookings.
- Ensuring a seamless guest journey from enquiry to arrival.
- Working closely with the Monastic Community and operational teams to deliver exceptional hospitality.
- Maximising occupancy, revenue and guest satisfaction.
- Supporting the planning and delivery of conferences, concerts and special events.
- Driving continuous improvements in guest experience and service standards.
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We're looking for someone with
- Management experience within a hotel, hospitality, visitor attraction or similar guest-focused environment.
- Ideally experience of Reslynx (but not essential)
- Outstanding customer service and communication skills.
- Strong organisational and leadership abilities.
- Experience managing bookings, accommodation and events.
- A calm, positive approach with excellent attention to detail.
- A genuine passion for creating memorable guest experiences.
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Why join Ampleforth Abbey?
This is hospitality—but not as you know it.
Enjoy a rewarding management role in a beautiful countryside setting where quality of service is valued over speed, and where you'll have the opportunity to build lasting relationships with guests and colleagues alike.
Our benefits include:
- Up to 8% employer-matched pension
- Life assurance
- Free lunch during working hours
- Christmas closure
- Enhanced holiday benefits
- Free on-site parking
- 20% staff discount in our Tea Room and Abbey Shop
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail savings platform
- 50% discount on swimming pool, fitness suite and activities
- Free access to Historic Houses and Yorkshire Great Houses attractions
Ampleforth Abbey Trust is committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to an Enhanced DBS check and satisfactory references.
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