New Look
Sales - Sales Advisor - UK
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
Sales Advisor
Job Purpose:
As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise.
You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me.
You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.
Accountabilities and Responsibilities:
CUSTOMER
- Help inspire our customers to look and feel good by delivering our service techniques
- Create a fantastic customer experience and let your personality and individual style shine through in everything you do
- Omnichannel - help customers find what they are looking for online if it’s not available in store
- Understand local customers and drive sales, connect with customers and the local community including charity partners
- Support in delivering great standards in store and create a visually exciting experience that inspires customers
TEAM
- Create an environment that embraces everyone, values different people and opinions, and encourages fun and having a voice
- Take a proactive approach to your own journey of self-development to grow and develop
- Work collaboratively to deliver our Retail Strategy
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
GROWTH
- Recognise your contribution towards performance and Objective Key Results (KPIs)
- Keep up to date with New Look to recommend products and services authentically
- Understand store targets and show determination to exceed them
- Ensure the store environment is safe by following Health and Safety procedures
- Help protect profit by understanding areas to focus on to maximise sales, reduce loss and control costs
- Remain compliant with all Mandatory Training Modules
Skills and Knowledge:
- Confident with people, passionate about talking to customers, and communicate well
- Understand who the core customer is in your local market
- Passionate about fashion and clothes, and stay up to date with the latest trends
- Embrace change and demonstrate resilience, supporting your team
- Understand teamwork and demonstrate values and behaviours that make you a great team player
- Keen eye for detail in maintaining great store standards
- Previous retail experience is desirable but not essential
Key Relationships:
- Store Manager
- Deputy/Sales Manager
- Supervisor
- Wider Store team
- Local New Look store
Roles and Responsibilities:
Your Voice Rep:
- Help team members voice their ideas and opinions about store improvements
- Support communication and delivery of key engagement initiatives and messages in store
- Be an ambassador for your store at quarterly Territory Your Voice meetings and possibly bi-annual divisional Your Voice meetings
- Challenge store management to influence change based on team feedback
- Role model company values and have close relationships with your team
Key Holder (Operational or Delivery):
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Support opening and set up of the store in the absence of management (subject to completing mandatory training and Territory Leader approval)
- Access the store prior to trade to complete delivery or tasks before opening
- Ensure all Health and Safety and security procedures are adhered to, and be responsible for team, service levels and stock in the absence of management
Department Specialist:
- Deliver exceptional standards on your department and maintain operational excellence
- Share and shape department performance using data and reporting
- Be the go-to expert for your department and confidently recommend products to enhance performance
Visual Merchandising Specialist:
- Support delivery of brand VM and POS guidelines through great product handling and retail standards
- Execute window and mannequin styling to a high standard and support floor moves in line with trade activity
- Keep up to date with current trends, competition and influencer promotions
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, and our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location