The successful candidate will be responsible for processing orders and undertaking administration tasks for a designated set of customer accounts. A customer centric approach will be adopted to complaint resolution and feedback, ensuring all the relevant information is gathered and communicated effectively.

Key Responsibilities

Operational Responsibilities

• To ensure that all order and sample requests are 100% accurate and processed within the set target deadlines.
• Work collaboratively with Area Sales Managers and the wider team, to achieve sales targets and drive customer excellence.
• To manage your set of customer accounts effectively, ensuring work is prioritised appropriately.
• Work both individually and as part of a team to ensure KPI’s are met and exceeded.
• Develop and maintain working relationships that provide excellent customer service.
• To adopt a ‘one team’ approach to all work activity, building strong and collaborative relationships.
• To increase customer awareness in relation to all products and PWS/supplier promotional activities.
• Offering customers suitable alternatives when items are out of stock, promoting additional sales of PWS products where applicable.

Essential

Knowledge, Skills & Experience

• Proven experience in a customer service administration role
• Takes ownership and moves at pace to achieve set objectives
• Highly motivated with a positive 'can do' attitude
• Effective team player
• Excellent communication skills
• Competent in the use of Microsoft Office
• Excellent time and project management skills
• Keen attention to detail and adherence to deadlines

Company Values

Though our business has grown over the years, our dedication to integrity, empathy, honesty, and authenticity has never changed. These five values alongside our purpose shape every interaction and help us build lasting trust with our customers, teams, and partners.

We’re proud to share the values that define who we are as a business. At the heart of everything we do are five core values — not just words on a page, but guiding principles that shape how we think, act, and grow with purpose.

All employees are expected to always demonstrate company values. They are:

• Customer at the heart
• Accountability
• Pace - Progress over perfection
• One Team
• Innovation without limits

Additional Information

This job description outlines the main duties and responsibilities of the role. It is not intended to be an exhaustive list and may be reviewed and amended in line with business requirements.

Application Guidance

We encourage applicants to ensure their CV and application accurately reflect their own skills, experience, achievements, and career history. While tools such as AI may be used to support formatting, spelling, or grammar, candidates should ensure all content is a genuine and accurate representation of their knowledge, experience, and suitability for the role. Information provided during the recruitment process may be explored in greater detail at interview.

What Happens Next?

Once you've submitted your application, our Recruitment & Talent Partner will review your CV and assess your skills, experience, and suitability for the role. As part of this process, we may contact you to obtain additional information, discuss your experience in more detail, or arrange the next stage of the recruitment process.

Suitable applications will then be shared with the Hiring Manager for further consideration.

Due to the volume of applications we receive, we may not be able to provide individual feedback at the application stage.

Thank you for your interest in joining The Danesmoor Group. We appreciate the time taken to apply and look forward to learning more about you.