Aviva
Sales & Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sales & Service Adviser
Salary: £26,700 to £29,650
This is a great job for someone who...
- Has experience in a customer service, sales, or insurance environment and enjoys helping customers find the right solutions for their business needs.
- Is confident making decisions, managing customer relationships from start to finish, and working in a fast-paced environment where no two conversations are the same.
A bit about the job:
As a Small Business Insurance Adviser, you'll be responsible for delivering outstanding sales and customer service across our small business insurance products. Working within a Delegated Underwriting Authority, you'll manage customer interactions from point of sale through to policy amendments, renewals, and cancellations, ensuring customers receive expert support and tailored solutions. You'll play an important role in balancing customer needs with risk considerations, whilst contributing to business growth through identifying improvements and delivering excellent customer outcomes. This role is part of a collaborative team focused on providing a seamless, compliant, and high-quality customer experience.
Skills and experience we're looking for:
- Experience in a customer service, sales, insurance, or contact center environment.
- Ability to assess customer needs and make informed decisions in a non-scripted environment.
- Strong communication and negotiation skills, with the confidence to handle complex customer conversations.
- Excellent organizational skills with the ability to manage workload, prioritize activities, and meet performance targets.
- Understanding of regulatory requirements and the importance of delivering compliant customer outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll get for this role:
- Starting salary between £26,700 to £29,650 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva’s.)
- Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva, take a look here.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Gyula.martinak@aviva.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location