CR3
Sales Solution Engineer
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About the Role
CR3 are currently representing a well-established, global technology business that specialises in delivering cloud-based software and network security solutions to organisations across the education, public sector, and commercial markets.
We are seeking a highly motivated, customer-focused Sales Solution Engineer to join our growing team. This is not a purely technical role. We are looking for someone who enjoys building trusted customer relationships, confidently engaging with senior stakeholders, and leading strategic projects from initial discovery through to successful deployment.
The ideal candidate will combine strong technical expertise with excellent communication skills, commercial awareness, and a passion for helping customers achieve positive outcomes.
Key Responsibilities
Customer Success & Account Management
- Build strong relationships with customers, becoming a trusted technical advisor.
- Lead customer-facing engagements both remotely and on-site.
- Manage strategic customer deployments from discovery through implementation and successful adoption.
- Understand customer goals, challenges, and technical environments to design effective solutions.
- Confidently present technical solutions to IT leaders, school leadership teams, and senior decision-makers.
- Resolve customer issues and technical challenges with professionalism and urgency.
- Ensure customers achieve measurable value.
Technical Consulting & Deployment
- Take ownership of strategic product evaluations, proof of concepts, and large-scale deployments.
- Design and deliver technical solutions aligned to customer requirements and best practices.
- Act as a subject matter expert across the product portfolio.
- Provide technical guidance to both customers and internal teams throughout the sales and implementation lifecycle.
- Troubleshoot and resolve complex technical issues across customer environments.
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Sales & Pre-Sales Support
- Partner closely with Sales and Customer Success teams to support revenue growth.
- Conduct engaging product demonstrations both remotely and on-site.
- Translate customer requirements into tailored technical solutions.
- Support strategic opportunities across the UK and EMEA regions.
- Attend conferences, exhibitions, and trade shows as a technical ambassador.
- Coach and support internal teams, partners, and resellers on product positioning and technical capabilities.
Product & Market Contribution
- Stay informed on market trends, emerging technologies, and competitor offerings.
- Provide feedback and recommendations to Product Management and Engineering teams.
- Support the creation of technical content, deployment guides, and customer-facing documentation.
- Assist with RFPs, tenders, technical responses, and presentation materials.
Required Experience & Skills
Essential
- Prior experience in a Technical Account Manager, Technical Consultant, Solutions Engineer, Sales Engineer, or similar customer-facing technical role.
- Experience leading strategic or enterprise-scale technology deployments from planning through implementation.
- Strong customer-facing communication and presentation skills with the confidence to engage senior stakeholders.
- Experience working with schools, MATs, or within the education sector, with a strong understanding of education IT infrastructure.
- Knowledge of UK and EMEA education technology environments.
- Strong knowledge of:
- TCP/IP
- DNS
- Proxy Services
- VPN Technologies
- CCNA certification or equivalent enterprise networking experience.
- Strong troubleshooting experience across Microsoft technologies, including:
- Active Directory
- Group Policy
- Windows Server
- Networking and infrastructure services
- Experience supporting enterprise networking environments.
- Understanding of firewall concepts and network security fundamentals.
- Ability to work independently, prioritise effectively, and drive projects to completion.
- Willingness to travel approximately 10-20% across the UK and EMEA.
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Desirable
- Experience deploying and supporting:
- Windows
- ChromeOS
- macOS
- iOS
- Experience with Mobile Device Management platforms such as:
- Microsoft Intune
- SCCM
- JAMF
- Experience with:
- Azure
- Entra ID
- AWS
- ADFS / SAML
- Google Workspace
- Experience with web filtering, safeguarding, classroom management, cybersecurity, or network security solutions.
- Familiarity with SaaS platforms and cloud-based software deployments.
This is an excellent opportunity for a technically capable, customer-focused professional who wants to play a key role in helping schools and organisations across the UK and EMEA deploy innovative technology solutions that make a real difference.
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