SCC
Sales Specialist - Enterprise Service Management
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Role: Sales Specialist - Enterprise Service Management
Location: London (SCC operates hybrid working, which comprises a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm, Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
The Enterprise Service Management Specialist will drive growth of SCC’s Enterprise Service Management proposition, with a focus on ServiceNow, workflow automation and digital transformation.
The role will identify and shape customer opportunities, build pipeline and revenue, and act as a trusted advisor to senior stakeholders across enterprise and public sector customers.
Key Responsibilities
- Develop and execute Enterprise Service Management sales plans across new and existing customers.
- Build qualified pipeline and deliver against agreed revenue and gross margin targets.
- Engage CIO, IT and business stakeholders to understand priorities and shape value-led solutions.
- Lead discovery conversations, customer workshops, business cases and executive presentations.
- Act as SCC’s ServiceNow subject matter expert, identifying opportunities across key workflows including ITSM, ITOM, CSM, HRSD, SPM, SecOps, GRC and AI-enabled automation.
- Work with Account Managers, Solution Architects, Professional Services, ServiceNow and SCC teams to progress opportunities through to successful commercial outcome.
- Support proposals, commercial negotiations and development of repeatable Enterprise Service Management propositions.
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Essential Skills and Experience:
- Proven experience selling Enterprise Service Management, ServiceNow, digital workflow or enterprise software solutions.
- Strong understanding of the ServiceNow platform and relevant workflows such as ITSM, ITOM, CSM, HRSD, SPM, SecOps or GRC.
- Track record of building pipeline, winning complex opportunities and achieving commercial targets.
- Experience engaging senior customer stakeholders and creating value propositions, business cases and presentations.
- Strong commercial acumen, communication and stakeholder management skills.
- Experience working in an IT reseller, MSP, systems integrator, consultancy or software vendor environment.
Desirable
- ServiceNow accreditations or certifications.
- Experience selling professional or managed services.
- Knowledge of AI-enabled workflow automation, IT operations or service management best practice.
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About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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