Surtio
Sales Support
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Sales Support
Job Code: SUR527
Location: Hybrid - London and Rainham with potential for home working once established
Salary: Up to £35k
Position Type: Full Time
Posted: 07/05/2026
Job Description
A leading integrated furniture and workplace design company, recognized as one of the UK’s largest, is seeking a dedicated Customer Service/Sales Support Representative. With a team of over 50 furniture, design, and workplace experts, the company excels in shaping innovative spaces that enhance the performance and well-being of their occupants. This role offers an exciting opportunity to contribute to a dynamic environment, supporting sales teams across key UK locations including London, Rainham, and Leeds.
Reporting directly to the Commercial Manager, the Sales Support Representative will be instrumental in facilitating the sales process and ensuring smooth client operations. Key responsibilities include:
- Generating client quotations
- Developing cost plans
- Processing purchase orders
- Managing customer requests and telephone queries
- Producing compelling furniture presentation documents
- Providing essential product knowledge to assist sales decisions
- Undertaking logistical planning and project file management
The ideal candidate will be highly organised, numerate, and possess a good working knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint. They should demonstrate a proactive and flexible approach, with a keen eye for detail and the ability to meet deadlines in a fast-paced, high-pressure environment. Excellent communication and time-management skills are essential, coupled with the confidence to manage multiple projects and priorities effectively while maintaining professional and courteous client relations.
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Experience working in a busy and varied sales support role, ideally within the furniture dealer or manufacturing sector, is crucial. Proficiency in sales support databases, strong interpersonal skills for engaging with clients and suppliers at all levels, and the capability to quickly master new order management systems are also vital. Desirable experience includes sales support within the interior sector, making this an ideal role for an individual looking to leverage their expertise in a prominent design-led company.
Requirements
- Raising quotations for clients
- Putting together cost plans
- Handling customer requests
- Raising Purchase Orders
- Maintaining good customer relations
- Answering customer's telephone queries
- Producing Furniture Presentation documents
- Product Knowledge, to assist Sales decisions
- Logistical planning
- Filling of project files
- Attend Client meetings when needed
- Numerate with good working knowledge of Excel / Powerpoint / Word
- Understanding numeric data
- Being proactive and flexible
- Meeting deadlines
- Highly organised
- Courteous and professional
- Confident
- Attention to detail
- Experience working in a fast-paced environment
- Excellent communication and time-management skills
- The ability to handle multiple projects and priorities
- Working in a busy and varied environment with exposure to pressurised sales support, ideally in a furniture dealer or manufacturer
- Exposure to sales support databases
- Experience of the furniture industry essential
- Experience with communication with all levels of people, including clients and suppliers
- Intermediate Microsoft Office Skills including Excel, Outlook, Word, and PowerPoint
- Must have the capability to learn and master new order management systems
- Experience in Sales Support within the interior sector is desirable
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Benefits
- 25 Days holiday + Bank Holidays
- Private Health single Membership (Opt in)
- Retail Discount Scheme
- Death in Service
- Employee Assistance Programme
- Ride to work scheme
- Salary Sacrifice Car Scheme
Company
A leading integrated furniture and workplace design company
This position is being recruited for by Surtio, specialists in furniture industry recruitment.
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