Cater-Bake UK
Sales Support Administrator
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Company Description
Cater-Bake UK is a family-owned catering equipment supplier established in 1992, known for traditional values and personalized customer service. The company has grown into one of the UK’s leading providers of pizza, bakery, cooking, and refrigeration equipment, serving customers nationwide from its warehousing facility at Knowsley Industrial Park, Merseyside. Led by Managing Director Mark Hutchings, Cater-Bake UK maintains strong, long-term relationships with customers through a knowledgeable and approachable team. As the official UK agent for several renowned international brands, the company offers access to high-quality, cutting-edge catering solutions. Applicants can expect to join a stable, growing business with a focus on service excellence and product expertise.
Role Description
The Sales Support Administrator is a full-time, on-site role based in Kirkby, providing administrative and customer-focused support to the sales team. Day-to-day responsibilities include:
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- Handling customer inquiries by phone and email
- Processing orders accurately
- Preparing quotations
- Maintaining customer records in internal systems
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The role involves coordinating with warehouse and logistics teams to track deliveries, resolve order issues, and ensure a smooth customer experience. The Sales Support Administrator will also assist with sales documentation, reporting, and general office administration, contributing to efficient operations and high-quality service. This position requires a proactive, organized approach and a strong commitment to supporting both customers and colleagues.
Qualifications
- Strong Customer Service skills, with a focus on responsiveness, professionalism, and relationship building.
- Effective Communication skills, including clear verbal and written communication and confident telephone manner.
- Accurate Order Processing and Sales support skills, including managing quotations and sales records.
- Solid Administrative Assistance skills, such as data entry, document management, and general office coordination.
- Proficiency with standard office software (e.g., Microsoft Office or similar) and CRM or ERP systems is beneficial.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines are essential.
- Previous experience in a sales administration, customer service, or office support role, ideally within a distribution or equipment supply environment, is an advantage.
- A collaborative working style, reliability, and a willingness to learn about catering equipment products are highly valued.
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