Hillier Nurseries Ltd
Sales Support Administrator
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Job Title
Do you want to join a renowned and established family business of over 150 years, working sociable hours in a friendly environment with an amazing bunch of people? We place great value on all our team members and how they contribute to the ongoing success and growth of our Company.
About the Role
Amenity Sales Support is a key part of the Company’s sales team whose job it is to help meet sales goals and increase profitability and sales volumes. This individual is responsible for assisting in developing long-term relationships with customers old and new.
Working alongside the Account Managers and Office Manager to satisfy customer’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. The Sales Support Administrator should have excellent communication skills and be customer service orientated. The role will include processing sales orders and quotes, providing reports, responding to queries from both the sales team and customers via email and telephone, providing administration support for procurement, in addition to general administrative housekeeping.
Key Responsibilities
- Work alongside Account Managers and Office Manager
- Respond to customer queries in a timely manner
- Deliver a positive customer experience
- Process sales orders and quotes
- Provide reports
- Respond to queries from sales team and customers via email and telephone
- Provide administration support for procurement
- General administrative housekeeping
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Ideal Candidate
Our ideal candidate will be positive and friendly and will be able to build good relationships with colleagues, customers, and visitors either in person or via telephone.
Job Details
This is a full-time, on-site role, working 37.5 hours per week, Monday to Friday, 8.30am to 5.00pm, with an annual salary of £26,000. You must therefore be comfortable commuting to our offices in Ampfield, Hampshire.
What We Offer
- Full training
- Online Learning Hub
- Employee discount of 20% in our Garden Centres
- 31 days annual leave (inclusive of Bank Holidays)
- Free on-site parking
- Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
- Company Christmas gifts (eligibility based on start date with Company)
- Free access to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally
Key Skills and Experience
- Ability to work and contribute within a sales team environment as well as being able to work independently when required
- Strong attention to detail
- Excellent telephone manner
- Good and accurate literacy, numeracy, and administrative skills along with good keyboard skills
- Ability to manage a variety of relationships with different stakeholders
- Good communication skills and ability to work on your own initiative
- Good planning and organising skills and a positive ‘can do’ attitude
- Experience working under pressure to meet deadlines
- Proficiency with Microsoft Office Programs
- Good knowledge of the functionality of Outlook
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How to Apply
If we have captured your interest and you would like to know more, then please apply and we will be in touch soon.
You will be joining a respected family business with over 150 years of history, working in a friendly and supportive environment where every team member is valued for the part they play in our continued success.
We can only consider candidates who are already based in the UK and have the right to work. Hillier is an equal opportunity employer and welcomes applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.
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