Sales Support Administrator

Reports To: Financial Controller

Main Purpose of Role

Working closely with external Sales team ensure customer requirements are accurately identified, communicated and processed to meet/exceed customer expectations. This is a temporary role for 12 months with the possibility of extension.

Duties and Responsibilities

• Respond promptly to customer enquiries.
• Qualify customer requirement with Sales Manager/Customer and liaise with Engineering where necessary to confirm.
• Provide support function to Sales Managers in terms of specific customer requirements, product knowledge and ad hoc administration duties.
• Enter sales orders onto the order system in an accurate and timely manner.
• Update daily despatch schedule.
• Ensure all despatch paperwork is prepared on a timely basis and made available for despatch operatives.
• Despatch and invoice goods and forward invoice to customer.
• Facilitate customer payment for non-credit customers: pro-forma invoice, bacs or credit card receipt.
• Source quotes for transportation and deliveries, co-ordinate and book as required.
• Compile manuals, manufacturing certificates and serial plates ready for despatch and update records.
• Identify, communicate and implement opportunities for continuous improvement and measure their effectiveness.
• Assist with any queries from other Departments.
• Any other duties, within reason and capability, as determined by the Managing Director.