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Sales Support Administrator Apprentice
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Sales Support Administrator Apprentice
As a Sales Support Administrator Apprentice you will be at the heart of our operations helping sales orders run smoothly, supporting account profitability, and working with the team to deliver a service our customers value.
You will begin with a supported workload and take on more as your confidence grows.
Wage
£18,000 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 9.00am to 5.30pm 37 hours 30 minutes a week
Start date
Friday 2 October 2026
Duration
1 year 3 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Processing sales orders accurately across UK and international markets
- Managing orders efficiently to help maintain service levels
- Working within an agreed pricing tolerance, using your judgement where a variation would affect margin, and escalating anything beyond that tolerance
- Keeping up to date with our latest products, services and systems
- Liaising with vendors to obtain product, pricing and availability information for customers
- Supporting customer management, working to agreed SLAs and KPIs, and understanding how your accuracy affects the team’s performance against them
- Handling customer queries by email and telephone, escalating complex cases
- Maintaining confidential customer and procurement records in line with our data protection and information security policies
- Producing regular reports or summaries, for example on order volumes or SLA performance
- Contributing to team meetings with insights and process improvement ideas, and taking the minutes
- Carrying out general administrative tasks that keep daily operations running smoothly
Where you'll work
Arrowhead Park
Arrowhead Road Theale
Reading
Berkshire
RG7 4AH
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ISALES ACADEMY LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation
Off-the-job training will follow the time allocations outlined in the Occupational Standard
More training information
ISALES ACADEMY LTD
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people.
Company benefits
- A competitive salary, 25 days’ holiday, employee referral bonuses, perks and discounts, and access to Westcoast Wellbeing services including mental health counselling, virtual GP, physiotherapy, life insurance and eye care. Our teams also enjoy social and charitable events throughout the year.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
The contact for this apprenticeship is:
ISALES ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000050773.
Closes in 27 days (Wednesday 30 September 2026 at 11:59pm)
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